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TOPIC: ESA Assessment ignoring Dr's letters.

ESA Assessment ignoring Dr's letters. 7 months 2 weeks ago #170064

I am close to my wits end.

I posted on here some weeks ago that my assessment was due and I had had a Dr who didn't know me say nothing about my mobility issues.

I got a letter last week declining me to have a home visit and to get a taxi. I didn't ask for a home visit. I telephoned the department re the taxi explaining my disability means I cannot weight bear often and I would not be able to get into the first floor assessment centre.

Several appointments had been cancelled and the one last week was again cancelled because I was told evidence sent in had not been looked at.

Long story short it now has been and that was the letter refusing a taxi. I get told my Dr failed to highlight my mobility issues and my lack of ability to get to the assessment centre. Someone I spoke to today gave me the assessment centre complaints email as they felt I would need it.

I then get onto my Dr's and it turns out they sent 2 letters in support of my lack of mobility saying I couldn't use public transport for an assessment and requesting a home visit, which was denied.

So I was deliberately lied to and misled by the assessment people. Can I complain?

It took an age to get these doctors letters and they are asking for more now. I am about to lose the plot. I am so stressed I have been crying.

I rang the assessment people back but I have to ring again at 3.45pm as there is no-one there to deal with it.

What more do they need? This is not a new claim and I have historical evidence about this disability which they have assessed me for SG twice before.

ESA Assessment ignoring Dr's letters. 7 months 2 weeks ago #170082


It's most certainly not impossible that the appointment booking staff have misled you, but the only information they have is what is displayed on the computer, so it is possible that they simply were unaware of a second letter.

I'm afraid a letter saying you cannot use Public Transport will be insufficient, as you have found out, it simply prompts them to say that you should use a taxi.

Your GP needs to explain why you cannot attend at their offices if you are to have any hope of getting a home assessment.

The following user(s) said Thank You: LadyLuna

ESA Assessment ignoring Dr's letters. 7 months 2 weeks ago #170091

Ok thank you Gordon. I have been back in touch with the assessment centre who have reiterated that the letters do not mention my mobility issues at all. I will have to get another letter I guess. I think the doctor will not be happy to do a third one and will probably charge me.

This is so very stressful. The people I spoke to at the assessment centre were not booking staff but what I was told were "back office decision staff".

I will try to get an appointment with the Dr and let you know the outcome. All such a costly waste of time for everyone.
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