DO STAFF READ ALL YOUR NOTES

I am in the process of applying for PIP as my DLA is coming to an end I said in my application that I could not use public transport and what have they done they have only made an appointment for me to have an assessment 40 miles from where I live and I need to take the bus, train and then walk to the centre which is on the 5th floor of a tower block, I have contacted Capita a few times to get this sorted and according to them I am able to manage to get there please can you tell me how they can have such unhelpful and uncooperative staff dealing with such difficult matters I am at my wits end about this and it is making me feel even worse than I normally do because it is affecting my other illnesses

Hi and Welcome to the forum, you might want to have a look at the following FAQ which explains where everything is

Welcome to Benefits and Work

The first appointment is generated by computer with no reference to information you have supplied.

This does not excuse the people you have spoken to who should have informed you that you are able to change the appointment once (and once only). If there is a nearer assessment centre you are within your rights to ask to be seen there. Make sure you have your diary to hand so that the new appointment suits you as you would not be able to change again without risking the closure of your claim.

May I suggest that you bookmark/favourite this on your web browser now so that you can find it easily in future? This will allow you to return with further questions or comments about your PIP without having to start a new topic each time. We ask members to keep everything relating to the same claim in one topic as it helps us enormously - and I hope you will find it useful too