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IB to ESA

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11 years 6 months ago #92908 by Gordon
Replied by Gordon on topic Re:IB to ESA
summertrain wrote:

I emailed ATOS today, as I haven't received the ESA50 as yet. This was the reply I got:


Thank you for your email. Atos Healthcare has not yet received a referral from the DWP so I am unable to advise you. You may wish to contact the DWP Benefit Centre dealing with your benefit and who sent you the notification letter.


What should I do now? Should I contact the DWP or what, as it seems they haven't sent the referral yet.

As Bro suggested in an earlier post, the period between you receiving the transfer letter and the ESA50 can be variable, I would wait another week, and then contact ATOS again, if they still have no details of your transfer, then contact the DWP again.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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  • Karlo
11 years 6 months ago #92933 by Karlo
Replied by Karlo on topic Re:IB to ESA
Hi all

I received the letter last week and I've just had the telephone call, which was obviously read from some type of script lol. Anyway the very pleasant lady I spoke too seemed to think after the call it goes like this. Allow 7-10 working days for the form to arrive, then up-to 4 weeks to fill it in, then two weeks to hear about a medical then after that three weeks to hear the decision. Now that to me seems a very quick turn around, has anyone's conversion gone that smoothly?

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11 years 6 months ago #92937 by Gordon
Replied by Gordon on topic Re:IB to ESA
Karlo wrote:

Hi all

I received the letter last week and I've just had the telephone call, which was obviously read from some type of script lol. Anyway the very pleasant lady I spoke too seemed to think after the call it goes like this. Allow 7-10 working days for the form to arrive, then up-to 4 weeks to fill it in, then two weeks to hear about a medical then after that three weeks to hear the decision. Now that to me seems a very quick turn around, has anyone's conversion gone that smoothly?

They used to :)

My impression is that this is not the case now, except very rarely, the time from returning the ESA50 to a potential assessment has increased by at least a week (it's much longer if you want your assessment recorded), and from the assessment to a Decision has increased by at least a month and in many cases by several months if not longer.

Gordon

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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  • Karlo
11 years 6 months ago #92939 by Karlo
Replied by Karlo on topic Re:IB to ESA
As always thanks Gordon.

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11 years 6 months ago - 11 years 6 months ago #93013 by summertrain
Replied by summertrain on topic Re:IB to ESA
Spoke with the DWP today, these people are useless! It takes forever to get through on the 0845 number, and then they couldn't help me so I had to wait for a callback.They couldn't help either as they couldn't access my files, and said they'd call back, which of course, they never did! Meantime, I did get the right department by calling again, and they had no idea when the ESA50 would be sent, they said between 2 and 7 weeks! They also said that they would send it and not ATOS, as suggested by bro58.
Last edit: 11 years 6 months ago by slugsta.

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  • Karlo
11 years 6 months ago - 11 years 6 months ago #93029 by Karlo
Replied by Karlo on topic Re:IB to ESA
I was told yesterday that if I didn't receive the ESA form within ten working days to phone 0800 288 8777, which is ATOS.
Last edit: 11 years 6 months ago by slugsta.

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