DWP Call Centre

Martin S wrote: Can anyone please tell me how make a formal complaint to DWP. For the past 4 working days I have been promised a 3 hour call back. Today I was promised a team leader call back within the hour. Again it didn't happen. Im just getting so fed up with being given the run around.
Concerning my outstanding appeal I sent by recorded delivery a formal complaint letter. On again contacting the call centre I was told that proof of delivery does not mean they have the letter because it takes 8 - 10 working days to work its way through the mail handling site!! So in effect giving them all that time to mislay or 'lose' it after it has been signed for.