Capita and recording a telephone assessment

Hi AliW

I did hear that Capita were waiting for equipment before offering recorded assessments.

We have heard from numerous members who have successfully had their assessment recorded.

You can legally record a telephone call without informing the other party providing the recording is being made for your personal use. In fact, do not tell the assessor that they are being recorded as they will likely terminate the assessment.

If you are using a smartphone then there are apps that will do this for you.

If you are using a landline and can put the call on speakerphone then you can record it using either a smartphone or some other recording device,

If it's a landline but you cannot put it on speakerphone then you will need a special microphone that attaches to the earpiece.

If you want to use Capita/IAS's facilities then you need to give them notice which may delay your assessment.

Whatever happens, the DWP should be willing to extend your claim to allow an assessment to be done.

Gary