unexpected DWP phonecall

long story short I awarded got 0 points on my PIP application last year, and put in am MR before christmas, actually about 6 weeks ago.
Anyway, it seems I have missed 2 calls fromt he DWP today - first one I legitimately didn't hear the phone second one I thought it was a hallucination so ignored it...
Anyway just listened to the voicemail and it says they have some questions about my application and will phoen again tomorrow at about 10am
is this normal? Do people usually get phoned like this? I am having some serious paranoia issues at the moment, plus what I am told is a delusion, about the DWP spying on me so this phonecall thing has freaked me out a bit...
Is it something that does happen? Any ideas wha they may be wanting to ask me about? I am assuming if this is all legit then it's not exactly a good sign that they feel they don't have enough info
thanks for any info

Hi Hazel the DWP do phone people, i would not worry it probably just to ask a question to clarify a point, so they can proceed this normally a good sign imo, if they had made up their minds that they did not agree with MR they usually dont bother phoning no need.

Try not to worry i know it's hard not to sometimes. The other good sign is at least there is progress of sorts, in the sense t hey are doing something about it.

answer the call if you can and record it (if possible).

Good luck.

thanks for the reply, good to know this is standard practice and not something sinister


so this morning it got to 10am and othing happebed, then at about 2 mins past 10 I got a text saying I had a voicemail... The voicemail siad "sorry to have missed you again, we will make our enquiries in writing"

I have told them over and over again that I struggle with phones and that I have next to no signal at home. They have been told to phone my landline, but apparently they insist on calling my mobile still.

So, I assume I shuld be looking out for a letter in the next few days... I have no idea what they could possibly want to know as I have sent SO MUCH stuff already

Thanks a good idea I will look into that

I got a form through the post asking if I have been I prison or resistendal care since I first put in my PIP application and asking me to confirm my bank details. I've idled this in and sent it back along with a letter asking for future correspondence to be in written form and if a phonecall has to happen for it to be to my landline- this it the 4th time I've asked for this so not holding my breath


I am thinking that the fact they were asking about bank details may be a good sign but guess got to wait for decision letter now. Thinking it can't be long now though