PIP Assessment

Hi Lily

You can legally record a telephone call without informing the other party providing the recording is being made for your personal use. In fact, do not tell the assessor that they are being recorded as they will likely terminate the assessment.

If you are using a smartphone then there are apps that will do this for you.

If you are using a landline and can put the call on speakerphone then you can record it using either a smartphone or some other recording device,

If it's a landline but you cannot put it on speakerphone then you will need a special microphone that attaches to the earpiece.

If you want to use IAS's facilities then it may not require a face to face, another assessor may be willing to be recorded.

Whatever happens, the DWP should be willing to extend your claim to allow an assessment to be done.

Gary

Hi Lily

We have heard from a number of members who were informed IAS would record the session only to be told that they had issues with their recording equipment and the recording had not taken place. One member told them it was ok as they had also recorded the assessment.

Gary