Hi , I'm changing from DLA to PIP after reaching pension age and have just received a text message on my mobile from the Independent assessment services saying I have a telephone assessment in two weeks. I have Rheumatoid and osteoarthritis and sensoneural hearing loss and am now profoundly deaf.
I was hoping for a face to face assessment. Usually my partner/carer takes and makes my phone calls for me but as this will take some time i would like to use my text phone with text relay where they type in what the other person is saying and I type back. I dont sign but rely on lipreading and my partner .
The DWP have my land line but no instruction to put the 18002 text code in first . Who should I contact to let them know I want to use the text phone?
is it worth asking for a face to face as we have a centre within half an hours drive. ?
I think it would be worth asking your partner to call the DWP, explain the situation and ask about the possibility for a face to face (if that would be better for you). If they say that’s not possible then your partner can discuss the text phone option with them.
Regards Pete
Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: Rambling Ted
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