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Hi can anyone advise,as I have my pip review

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2 years 6 months ago #271996 by Molney
Advise whether to ask for audio recording of my video call for pip review

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2 years 6 months ago #272020 by Gary
Hi Molney

Welcome to the forum.

You might want to have a look at the following FAQ which explains where everything is; www.benefitsandwork.co.uk/guides-for-claimants/faq/forum

You can request for the assessment services to record it - If you insist on a recording then they will probably tell you that you will have to re-schedule the assessment so you will have to wait longer.

If they think they have sufficient evidence they might look into doing a paper-based assessment - but this is not given and it is unlikely to be done except on rare occasions as they won't want to open the floodgates of lots of claimants saying they want paper-based if they can't have a recording.

If you say that you are going to record the assessment yourself - the assessment may not take place because it would be too easy for claimants to tamper with the recordings.

We suggest that people make covert recordings for their own record and that can be done in any method available to you. You can legally record a telephone call without informing the other party providing the recording is being made for your personal use. In fact, do not tell the assessor that they are being recorded as they will likely terminate the assessment.

If you are using a smartphone then there are apps that will do this for you.

If you are using a landline and can put the call on speakerphone then you can record it using either a smartphone or some other recording device,

If it's a landline but you cannot put it on speakerphone then you will need a special microphone that attaches to the earpiece.

Gary

Nothing on this board constitutes legal advice - always consult a professional about specific problems
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