Requesting Summary Care Record from GP

Hi

I have often enough read how easy the subject process is: just ask at reception, no fuss.

I did that just an hour ago. Apparently, I have to fill in a complex subject access request form which will take up to 30 days to process.

Is that right? Have I asked the wrong question here?

Can you offer any other suggestions to get this document?

Thanks

A

Hello Augustus

Would you happen to know if your GP medical practice has patient 'Online Access'?

My GP practice uses a system called SystemOnline, which allows me to reorder repeat prescriptions, book appointments (Pre-pandemic) access prescribing history, patient records and, as you've mentioned, summary patient record. Prior to being able to use the online system, a member of the 'Patient Care Team' printed a set off for me for reference during my last PIP application. Following my request for online access, I was given a password so that I could set myself up online to access their services. I believe I had to wait for a password to be sent but it certainly was not 30 days.

Might it be that there has been a miss-understanding as the only time I have needed to complete a 'Subject to Access' request was when I requested copies of my specialist's records held at 2 different hospitals which I did have to wait over 30 days for.