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Questions about filling in Paper PIP2 Claim Form

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1 year 9 months ago #278338 by Waxwing
Hello

My Brother has been told he cannot do an Online Claim and now has to do a claim by old fashioned PIP2 paper form which he did with his first claim that lead to 2 years of complete anxiety and distress only to find he was not eligible for any rate of PIP because he did not fill the forms properly. He tried to make a claim yesterday and it was only at the end of the claim process he found out that they would not allow him to do an online claim and he had no choice but to do a paper form claim by post which upset him. He then telephoned back and cancel the claim he just made because of his anxiety about what happened with his first claim. We had a talk and decided that because I am helping him this time with his new claim his experience might be a little more positive than back in 2019 and the advantage of submitting a paper based form is that he is not constrained to 5000 characters and poor formatting like you have with the online system.

We are now planning for a Paper PIP2 form claim. His main anxiety is that pages go missing and will not be included meaning that if he has to go to MR he will not have anything to back up his MR argument. He has problems writing on forms so I would be doing the basic form filling of his name address etc.

Have a few questions about filling in a "old fashioned prehistoric steam driven pigeon post style PIP2 application form"

1.) The amount of evidence we have written on word processor is a fair amount for each activity and will not fit in the boxes provided on the form. (we have looked at a sample 2021 PIP2 form) How would this be best presented on the form so that the assessors take notice that there is detailed information included on extra sheets of paper with the claim form?

2.) Would it be best to put a brief description in the Evidence box then point the assessor to the detailed version or would this risk them just reading the brief summary and not the detailed version?

3.) Is it better to print the written evidence on a single side of A4 (one sheet of paper for each page) or on both sides of the paper or would that risk pages being missed when scanned?

Thank you kindly in advance.
Waxwing

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1 year 9 months ago #278347 by BIS
Hi acermalva

Q1 and 2 - You can do this in three ways, and I have seen different people use one of the three successfully.

i) Write in each box "See answer on page X" and then type and print all answers
ii) Write one or two relevant sentences in the box (depends on writing size) and then put "... continued on page X" and then type up answers making sure that is says "Question X continued ..."
iii) Write as much as you can in the box and then continue on a separate sheet and mark as above.

You have to use what suits you best - at the end of the day - you can't force anyone to take notice of anything, but you can try and make it as easy as possible for the assessor. I personally have always used i or ii for people. I don't choose iii just because I don't want the assessor to have the excuse they couldn't read the writing.

3. I would only print on one side of the paper and make sure you have room for the page number, name and national insurance number. I always use 'page x of y' format on the additional pages so at least they know there are more pages to come.

BIS

Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: Waxwing

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1 year 9 months ago #278354 by Waxwing
Thank you BIS most appreciated.
Kind Regards
Waxwing

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