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Recording of assesment

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Sammianne
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1 year 9 months ago #279008 by Sammianne

Recording of assesment was created by Sammianne

I know that you can now request an assesment to be recorded.
In regards to that, if a Subject Access Request was subsequently made, could you request as part of that, a transcript of any recorded phone call (the assesment) between the company and the person making the SAR, as I know for instance you can do so with other businessess if their calls are recorded and you were advised the call was being recorded.

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BIS
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1 year 9 months ago #279018 by BIS

Replied by BIS on topic Recording of assesment

Hi Sammianne

You can ask for the assessment to be recorded, and you should be sent a copy. You shouldn't have to put in for a SAR, but you can do if necessary. Be aware that some people have been told that the equipment has been faulty afterwards, so they haven't had a recording, which is why we suggest that people do their own covert recording, if they are able to.

BIS

Nothing on this board constitutes legal advice - always consult a professional about specific problems

The following user(s) said Thank You: denby

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