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Move to Universal Credit

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1 month 2 weeks ago #296393 by B3lla
Replied by B3lla on topic Move to Universal Credit
Hi David, I have now sent 8 journal messages but still no one has responded. I'm at a loss of what to do next.
Many thanks
The following user(s) said Thank You: VIA
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1 month 2 weeks ago #296395 by David
Replied by David on topic Move to Universal Credit
Hi B3lla,

When you send a Journal message you have a drop down list to choose from including Service Issue, A Change, A Payment.
I would copy and paste the message and send it to all of the 3 above as at present you are being ignored.
Let me know how you get on.

David

Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: VIA
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1 month 2 weeks ago #296407 by B3lla
Replied by B3lla on topic Move to Universal Credit
That is exactly what I did do, David. Twice. In addition to other messages.
The following user(s) said Thank You: VIA
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1 month 2 weeks ago #296411 by David
Replied by David on topic Move to Universal Credit
Hi B3lla,

I think you will have to phone them and ask why all your messages are being ignored. It could be that someone has made a mistake and no one wants to own up!

Contact Universal Credit
You can contact Universal Credit:
by calling the Universal Credit helpline
Universal Credit helpline
Telephone: 0800 328 5644
Textphone: 0800 328 1344
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 328 5644
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Welsh language: 0800 328 1744
Monday to Friday, 8am to 6pm
Find out about call charges

David

Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: VIA
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1 month 2 weeks ago #296420 by B3lla
Replied by B3lla on topic Move to Universal Credit
Thank you so much. I will call them in the morning
The following user(s) said Thank You: VIA, David
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1 month 2 weeks ago #296439 by B3lla
Replied by B3lla on topic Move to Universal Credit
Someone actually answered before I could call them. They said they need that information to decide if I am eligible. I live alone, my children work full-time, but help me between them. They are not actual paid carers so I'm not comfortable giving their dates of birth, etc .Will this affect my eligibility?
Many thanks
The following user(s) said Thank You: VIA
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