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ESA to UC migration notice
- Idonia
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1 month 1 day ago #297103 by Idonia
ESA to UC migration notice was created by Idonia
Hi, I received my migration notice in the post yesterday (dated 11/11/24) and I have until 12/02/25 to claim. I have a few questions about it all if anyone could help that would be great! I'm currently in receipt of support group ESA, LHA (HB) and PIP at enhanced rates for both components.
1) I don't have a telephone, either a landline or a mobile. What should I do, as I understand that I'd have to give them a phone number when I claim online?
2) I also found out yesterday that at some point between now and the end of January I'll be going into hospital for surgery, which pretty much exactly coincides with my UC migration period. Due to the number of serious medical conditions that I have, I won't be able to manage the UC claiming process and the demands of my surgery and recovery at the same time. Is there anything I could do to mitigate any of this, such as delaying the UC claim for a few months without losing any of my existing benefits?
3) I don't have photo ID at all, and I won't be able to cope with attending a Jobcentre, as due to my medical conditions I'm not able to travel well (I live in a very rural location and my nearest Jobcntre ia a good number of miles away).
Any advice/suggestions/information would be gratefully received.
Many thanks!
1) I don't have a telephone, either a landline or a mobile. What should I do, as I understand that I'd have to give them a phone number when I claim online?
2) I also found out yesterday that at some point between now and the end of January I'll be going into hospital for surgery, which pretty much exactly coincides with my UC migration period. Due to the number of serious medical conditions that I have, I won't be able to manage the UC claiming process and the demands of my surgery and recovery at the same time. Is there anything I could do to mitigate any of this, such as delaying the UC claim for a few months without losing any of my existing benefits?
3) I don't have photo ID at all, and I won't be able to cope with attending a Jobcentre, as due to my medical conditions I'm not able to travel well (I live in a very rural location and my nearest Jobcntre ia a good number of miles away).
Any advice/suggestions/information would be gratefully received.
Many thanks!
- David
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1 month 1 day ago #297107 by David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by David on topic ESA to UC migration notice
Hi idonia,
The DWP have contracted Citizens Advice Help to Claim to assist claimants in UC Managed Migration.
You will need to contact Help to Claim via their online facility ( see below ).
www.citizensadvice.org.uk/wales/about-us...or-universal-credit/
Contact us about applying for Universal Credit
Our Help to Claim advisers can help you with the early stages of your Universal Credit claim. You can talk to them on the phone, online over chat or using our British Sign Language (BSL) service.
Our advisers can help you:
work out if you can get Universal Credit
fill in the Universal Credit application
prepare for your first Jobcentre appointment
check your first payment is correct
You can read our online advice on Universal Credit at any time.
Call our Help to Claim phone line
You can contact an adviser through our free Help to Claim phone service. Advisers are available 8am to 6pm, Monday to Friday:
England: 0800 144 8 444
Scotland: 0800 023 2581
Wales: 08000 241 220
Call the Wales number if you’d like to speak to a Welsh language adviser.
Ask for a translator if you need to get advice in a different language.
Relay UK - if you can't hear or speak on the phone, you can type what you want to say:
Relay UK (England): 18001 then 0800 144 8 444
Relay UK (Wales): 18001 then 08000 241 220
You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.
Chat to us online
You can also chat with an adviser online about your Universal Credit application. Chat is usually available 8am to 6pm, Monday to Friday. It's not available on public holidays.
A ‘chat to an adviser’ button will appear below when an adviser is available.
If you can’t see a chat button, it means no advisers are available. Try again later or call our phone line.
Chat about your application
David
The DWP have contracted Citizens Advice Help to Claim to assist claimants in UC Managed Migration.
You will need to contact Help to Claim via their online facility ( see below ).
www.citizensadvice.org.uk/wales/about-us...or-universal-credit/
Contact us about applying for Universal Credit
Our Help to Claim advisers can help you with the early stages of your Universal Credit claim. You can talk to them on the phone, online over chat or using our British Sign Language (BSL) service.
Our advisers can help you:
work out if you can get Universal Credit
fill in the Universal Credit application
prepare for your first Jobcentre appointment
check your first payment is correct
You can read our online advice on Universal Credit at any time.
Call our Help to Claim phone line
You can contact an adviser through our free Help to Claim phone service. Advisers are available 8am to 6pm, Monday to Friday:
England: 0800 144 8 444
Scotland: 0800 023 2581
Wales: 08000 241 220
Call the Wales number if you’d like to speak to a Welsh language adviser.
Ask for a translator if you need to get advice in a different language.
Relay UK - if you can't hear or speak on the phone, you can type what you want to say:
Relay UK (England): 18001 then 0800 144 8 444
Relay UK (Wales): 18001 then 08000 241 220
You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.
Chat to us online
You can also chat with an adviser online about your Universal Credit application. Chat is usually available 8am to 6pm, Monday to Friday. It's not available on public holidays.
A ‘chat to an adviser’ button will appear below when an adviser is available.
If you can’t see a chat button, it means no advisers are available. Try again later or call our phone line.
Chat about your application
David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
- Idonia
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- Posts: 35
1 month 21 hours ago #297133 by Idonia
Replied by Idonia on topic ESA to UC migration notice
Hi David,
Thanks for your response.
Unfortunately, I don't have a telephone so I can't call Citizens Advice, and due to a combination of visual impairment and brain fog, I generally find it very difficult to use online chat systems.
My original question was more specific, in that, firstly, the timing of the migration notice couldn't be worse, as I'm going into hospital for surgery and will be recovering during the migration period. During my recovery I will not be able to sit upright or see clearly (the surgery I'm having is eye surgery). Is there any way to delay or suspend the migration notice without losing my existing benefits or any transitional protection I'd receive under UC?
Secondly, as I mentioned above, I don't own or have access to a telephone, either a landline phone or a mobile. I manage most things online, and if I ever do have to make a phone call, the only phone available to me is an elderly relative's landline. I obviously can't supply their phone number in my UC claim, so what do I do if I can't give a telephone number on the UC claim?
Thirdly, I don't have and have never had (or previously needed) any form of photo ID. Would the Jobcentre be likely to accept a birth certificate and at least two forms of proof of address in lieu of that? In previous cases where I've been asked to provide photo ID, that has been acceptable; but would that be accepted by the Jobcentre?
Many thanks in advance.
Idonia.
Thanks for your response.
Unfortunately, I don't have a telephone so I can't call Citizens Advice, and due to a combination of visual impairment and brain fog, I generally find it very difficult to use online chat systems.
My original question was more specific, in that, firstly, the timing of the migration notice couldn't be worse, as I'm going into hospital for surgery and will be recovering during the migration period. During my recovery I will not be able to sit upright or see clearly (the surgery I'm having is eye surgery). Is there any way to delay or suspend the migration notice without losing my existing benefits or any transitional protection I'd receive under UC?
Secondly, as I mentioned above, I don't own or have access to a telephone, either a landline phone or a mobile. I manage most things online, and if I ever do have to make a phone call, the only phone available to me is an elderly relative's landline. I obviously can't supply their phone number in my UC claim, so what do I do if I can't give a telephone number on the UC claim?
Thirdly, I don't have and have never had (or previously needed) any form of photo ID. Would the Jobcentre be likely to accept a birth certificate and at least two forms of proof of address in lieu of that? In previous cases where I've been asked to provide photo ID, that has been acceptable; but would that be accepted by the Jobcentre?
Many thanks in advance.
Idonia.
- David
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4 weeks 1 day ago #297144 by David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by David on topic ESA to UC migration notice
Hi Idonia,
I can only sympathise with you in the difficult situation you find yourself.
I would suggest that you use the phone that you have available to contact Citizens Advice Help to Claim for advice. They administer UC Managed Migration on a daily basis so would have experience in this sort of issue.
David
I can only sympathise with you in the difficult situation you find yourself.
I would suggest that you use the phone that you have available to contact Citizens Advice Help to Claim for advice. They administer UC Managed Migration on a daily basis so would have experience in this sort of issue.
David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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