Universal Credit Journal Replies

Hi smc

You could put a complaint on the Journal with recipient The Work Coach asking for the name and contact details of the Jobcentre District Manager for a high level complaint.

Let me know how you get on.

David

Hi SMC,

I had this issue this month after being moved into the LCWRA group, and I lodged an official complaint after sending 11 messages and calling daily over 2 weeks without a response. I was told that if you go into your journal , add journal entry, select payments (whether it's about a payment or not), then you get a reply quite quickly. I done this and recieved a response within several hours, after waiting 2 weeks with nothing. I toldf the person who informed me that, the claimants need to be informed that they can do this.

Chris.