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compliance interview - UC/incapacity - good news and question

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1 day 21 hours ago #305107 by TJ
Hello - I joined recently and want to thank you. Even being here means I can face the next challenges. I can't be alone in taking like years (yes) to be able to get well enough to do a claim let alone deal with the obstacles,, let alone get enough to pay the bills at the end of it. Well. - I have made it. This week is the first time in 3 years I can not worry about paying the bills and move on to dealing with the backlog of health things (cancer biopsy, bipolar, adhd and more - all in various stages of NHS treatment, in the long queues but at last I am getting treatment and I have money to pay bills.). so that's the good news - for anyone who like me thought they could never get treatment or the support to get you through this period you can do it and I am hoping that I am going to do more than just survive from now on.

Bad news - I go in for the biopsy and the same day there is a message in my journal about a compliance interview. Leaving aside how bad phone calls are for me and lots of people with stammers and a bad signal, the timing could not be worse really. So - I have a risk plan in place this year, been in touch with GP, got a carer as back up and feel ready for the next challenges re health and dwp which seems to do the most it can to get in the way of helping me get better. It costs the NHS a lot and DWP just makes it harder and costlier.

So - question: there are lots of arguments against the phone interview but one reason for ie it gets it over with and if it is quick and I do it with my carer so I don't have a melt down and he can help me if my stammer gets too bad and help me after etc should I just go ahead tomorrow and get it done or can I put it off till a better time? In fact I have huge debts I need to sort out and HMRC but one thing at a time given I don't want my health to tank badly while I am managing OK so far this year.

Wrinkle - I have asked for reasonable adjustments etc x number of times and I haven't got far with DWP. I have it in mind that like a lot of others and certainly my mother, they can't claim or face the DWP hurdles so while I have the voice and chance I really should put a note in the journal to cover the point as otherwise I feel I am at worse endorsing the process that just isn't fair.


Thanks so much for being here - it's a bit of light in what has as is a long dark tunnel. Very much appreciated.

This is my first posting so I hope I am doing this OK.


Tj
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1 day 16 hours ago #305120 by David
Hi TJ

Good to hear from you. I will gladly advise you on any issues you have with Benefits going forward.

David

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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1 day 13 hours ago #305132 by TJ
Super - that's so good to know as I go into the next phase of all this.


So - shall I do a brief note in the Journal saying that I can only do my best in a phone meeting, I have explained so many times how it affects me, I refer to anxiety rather than Tourette's but its not good all round if I can't handle the pressure of a call, and then I do the call and have my risk plan in place to handle it .... and if it isn't going well I will end it and we circle back to reasonable adjustments? They seem wilfully to turn the other way no matter how many medical reports they get covering this and how the adjustments are so much better for them and me!

Thank in advance


TJ

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1 day 1 hour ago #305146 by David
Hi TJ

Yes it would be a good idea to give them a summary of your condition and how it affects communication.

Let me know how you get on.
David

Nothing on this board constitutes legal advice - always consult a professional about specific problems
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