Transitional payment protection decreased after awarded LCWRA

Hi David,

Thank you for the information.

Strangely, I had a message to read in my journal today, which I enclose.
“ Hello Karen, I wish to apologise for the delay in getting back to you. I am a decision maker and I looked at your mandatory reconsideration request. However, the query or questions you have are not needed for a mandatory reconsideration, I have asked your case manager to explain it further to you. BUT if you do not agree with them then you can request a mandatory reconsideration and will be answered accordingly”

Which I’m none the wiser on.

I received an email from the area managers department, asking me to confirm my address, phone number etc, so hopefully I will have a decision soon. I will keep you updated.

Thanks
Karen

Hi David,
I have received an email today from Mike Pages office.

Saying that, he has contacted colleagues across a range of services including the complaints team, Service Centre and Decision Makers to ensure the matter is dealt with and any corrections are made to my claim if required and full explanations provided.
Also that, they have been advised that my case manager will be in contact with me (either by letter or via my journal) explaining the current circumstances of my claim and payment break downs. The complaints team will also be in touch with me to address my complaint in full.

I have now received a journal message from one of the Resolution Managers, apologising that I’m not happy with the situation and service I’ve experienced. He had been passed the complaint to review and is in the process of investigating it along with the points I had raised, and will be replying in full to the Complaints Resolution Team as soon as he can.

I can’t thank you enough for the advice and contact details for Mike Page, this has definitely moved things on, whereas I could have been left in limbo for months still.
Hopefully I will hear soon, as to whether my payments will be reinstated to the internal guidance notes, and also whether the money they took off will be reimbursed.

Thanks

Karen

Good morning David,

I wanted to give you an update on what we previously spoke about.
Yesterday I received a message via my journal, which I enclose:


“Sorry I have not responded earlier.
I have reviewed your claim, as requested by National Complaints.
I have emailed the local migration team to check over your claim and check the migration process.
They are aware of the court case you have referred, but as yet a fix on the UC system has not been put in place.
I have been told of the current work around and as such I have sent an email asking for an escalation on the outstanding Mandatory Reconsideration.
I can assure you I am working as quickly as I can to give you the answers to your complaint and hopefully fix this issue for you.
When I have more information I will inform you via the journal.”

As a fix has not yet been put on the UC system, do you think I should email Mike Page again?

I feel like I’m going to be left yet again.
Any advice would be greatly appreciated.

Thanks

Karen

Hi David,
Thank you for reply and advice.

I’m just thankful that somehow I came across the court case , and posted on here. If I hadn’t I’d have been none the wiser to query it.
Sounds like it could take some time still, but looks like a promising outcome eventually.

I would never have known about Mike Page either if it wasn’t for yourself.
This has helped me to be heard and taken notice of.
As and when I get notification of a final decision I will let him know, likewise with yourself.

Thank you

Karen