Didn't realise I had asked for revision

I have recently been transferred from IB to ESA WRAG without medical. When I was phoned with the result, the lady I spoke to was lovely and really tried to encourage me to appeal as she considered me suitable for support group. She said she would discuss it with her superior officer and get back to me, which she did. She rang me back and said she couldn't change the decision but would send me an appeal form.

I've now had forms stating that I wrote to them asking for a re-consideration and the reasons why they won't change the decision. I didn't send a letter and, had I known that a re-consideration was being carried out, I would have made a better job of it.

I feel manipulated and that the operator tricked me. She seemed genuinely concerned and was kind to me. Am I being naive? Should I include this info on my appeal form?

Any advice appreciated.