Requesting phone WFI

I receieved an appointment for my first WFI, phoned up to ask that this is carried out over the phone and was told that someone would get in touch. Phoned again yesterday and was told the same thing but still no contact - other than a letter reminding me that my appointment is next week!

Am I doing the correct thing by phoning the central appointment line? That is the only phone number they have provided. Should I have written to the local JobCentre instead? If so, I am going to have to get that done ASAP, otherwise I will have run out of time.

I would ring your local JCP and ask to speak to the person with whom you have your WFI. After I had my first WFI my adviser said any further reviews could be done over the phone. Luckily I have since been put in the SG. Hope you get it sorted.

I've just looked up the local number and tried that, but it is not even ringing out.

No, I don't have the name of whomever I am supposed to see.