Should I take the Atos phone call?

Hello everyone, the day I have been dreading for 18 months arrived yesterday, I got my IB/ESA transfer letter & I'm now in full blown panic mode I know the next stage is a phone call & I was wondering do I have to answer it or is it beneficial to give details at this stage? I'm sorry if this seems really stupid but any advice is much appreciated.

Nini wrote:

Hello everyone, the day I have been dreading for 18 months arrived yesterday, I got my IB/ESA transfer letter & I'm now in full blown panic mode I know the next stage is a phone call & I was wondering do I have to answer it or is it beneficial to give details at this stage? I'm sorry if this seems really stupid but any advice is much appreciated.

Hi Nini,

You do not have to answer any calls from ATOS or The DWP. Any unanswered call should be followed by a letter relating to the subject matter of the missed phonecall.

However, it may be to your advantage to have phone contact when it comes to the DWP decision making stage, as the DWP DM "MAY" ring you to see whether you can add any extra evidence before coming to a decision.

You may wish to review :

ESA Guides

ESA FAQ’s

IB, IS, SDA, Migration to ESA FAQ’s

Cheers

bro58

bro58 wrote:

Nini wrote:

Hello everyone, the day I have been dreading for 18 months arrived yesterday, I got my IB/ESA transfer letter & I'm now in full blown panic mode I know the next stage is a phone call & I was wondering do I have to answer it or is it beneficial to give details at this stage? I'm sorry if this seems really stupid but any advice is much appreciated.

Hi Nini,

You do not have to answer any calls from ATOS or The DWP. Any unanswered call should be followed by a letter relating to the subject matter of the missed phonecall.

However, it may be to your advantage to have phone contact when it comes to the DWP decision making stage, as the DWP DM "MAY" ring you to see whether you can add any extra evidence before coming to a decision.

You may wish to review :

ESA Guides

ESA FAQ’s

IB, IS, SDA, Migration to ESA FAQ’s

Cheers

bro58

I should have added that the phone call that you mention after receiving the "Migration Letter" is purely a courtesy call, and is not really of any relevance. If you have not received your ESA50 Questionnaire in the next fortnight, you should contact the DWP to ensure that it has not gone missing in the post.

The DWP Decision making stage should not occur until after you have returned your ESA50, ATOS have either assessed you as a paper excersise or at a face to face assessment, made their recommendations in the form of a medical report, and returned your file to the DWP DM who will make the decision.

Have you thought of using the PDF ESA50, you could even start filling it in now, whilst refering to our ESA Claims Guides.

It can be downloaded and saved to your P.C. from the link on this FAQ :

Using The PDF Version Of The ESA50 Questionnaire

See also :

ESA50 too big for the envelope

Sending Documents to the DWP or ATOS

bro58