How long should I give before contacting Data Prot

Someone I know requested a SAR in May (after getting a 'fail'). After waiting 40 days he didn't receive it, so he wrote to them in July and August. He sent all letters by registered post which were all signed for but got no reply to any of them. He sent a 4th (by 2nd class post) saying that if he didn't receive a reply this time he would contact the ICO. He got a reply 3 days later (14th Sept) from the Data Protection Officer apologising saying that they didn't receive the first 3!!! And she said she would organise it 'promptly' and send it to him.
My question is - how much is a reasonable time to give her this time? And should he contact her again or the ICO or his MP?

mumsgirl wrote:

Someone I know requested a SAR in May (after getting a 'fail'). After waiting 40 days he didn't receive it, so he wrote to them in July and August. He sent all letters by registered post which were all signed for but got no reply to any of them. He sent a 4th (by 2nd class post) saying that if he didn't receive a reply this time he would contact the ICO. He got a reply 3 days later (14th Sept) from the Data Protection Officer apologising saying that they didn't receive the first 3!!! And she said she would organise it 'promptly' and send it to him.
My question is - how much is a reasonable time to give her this time? And should he contact her again or the ICO or his MP?

Hi MG,

Long time no post !!!

Theorectically, once they have exceeded the 40 day limit, you can instigate a complaint.

It is upto you how much extra time you wish to give them, and how much longer you think is reasonable.

bro58

Thanks Gordon. He does have decisions pending (he applied for an appeal in May and said on the form he would give them more info on what he is appealling when they send him the ESA85 etc) Who should he complain to - the data people or ICO or Mp? Although they say they didn't receive the 1st 3 letters the Royal Mail track and trace for registered post says otherwise and he has printed out the signature 'receipt' thingy that says they did receive them??? thanks in advance

Hi bro58 (I must have been writing my second message before yours appeared). Yes, long time no post - you disappeared too for a wee while - I know because I missed you!

Anyway thanks for replying -to whom should he complain?

mumsgirl wrote:

Hi bro58 (I must have been writing my second message before yours appeared). Yes, long time no post - you disappeared too for a wee while - I know because I missed you!

Anyway thanks for replying -to whom should he complain?

Hi MG,

ICO in the first instance : www.ico.gov.uk/complaints.aspx

You could go for the hatrick though !!

Complaining to the DWP

Contacting your MP

bro58