The numbers in this article were last updated December 2013

Back in January 2010, the DWP announced that , six of the biggest mobile phone network companies would no longer charge their customers for calls to around 70 of the DWP’s 0800 numbers.  The companies involved were O2, Orange, Tesco Mobile, T-Mobile, Virgin Mobile and Vodafone.

A Benefits and Work member has used the Freedom of Information Act to obtain a list of all the freephone numbers covered under the scheme, which are listed below.

One thing that is apparent is that, with few exceptions, it is only initial claims and emergencies that are covered.  For problems that arise in the course of a claim, people who only have access to a mobile phone – around 12% of all households -will continue to have to pay exorbitant rates to talk to the DWP.

What sort of problems have you encountered trying to get through to the DWP on the phone – share your experiences by posting a response below.

Below is the current list of DWP 0800 telephone numbers that claimants can use to call the DWP for free from a mobile.

List of abbreviations:

NISSA  Northern Ireland Social Security Agency
TPS  The Pension Service

PDCS  Pensions, Disability & Carers Service

MOPR  Method of Payment Reform 


0800220674   NISSA Benefit Enquiry Line for AA, DLA, Carer's Allowance & Carer's Credit

0800882200   DLA / AA Main Benefit Enquiry Line

0800991234   Pension Credit Application Line – TPS

08000121888  JCP First Contact New Claims - Welsh

08000224250  Customer First Line

08000327952  JCP New Claims Crisis Loans - English

08000328355  JCP New Claims Crisis Loan - Welsh

08000556688  JCP First Contact New Claims

08000856318  NI ESA Fresh Claims

08000856528   Customer Payment Centre - Shared Services

08000857075   PDCS TPS Method of Payment Refor  - MOPR

08000857102   Customer Payment Centre - Shared Services

08006783682   DWP Emergency Line - English

08006783696   DWP Emergency Line - Welsh

08006783717   JCP New Claims Crisis Loans

08007314811   PDCS TPS Pension Credit

08007317898   PDCS TPS State Pension New Claims

08007317936   PDCS TPS State Pension New Claims - Welsh

08081002658   NISSA State Pension New Claims

08081006165   NISSA Pension Credit New Claims

08001690096    NISSA IB (IS) Re-assessment

08000121573    NISSA PIP Fresh Claims (not operational until PIP goes live in NI)

08009172222    PIP New Claims Service Line

08006783675    JCP Emergency

This list is currently being reviewed and is expected to be slightly amended/updated in
January 2014.





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  • Thank you for your comment. Comments are moderated before being published.
    Paul · 5 months ago
    Where is the telephone number to ring the DWP about Winter fuel payments for deferred state pensioners? I lost out on this for several years because I knew nothing about them. Standard DWP process does not pick up deferred pensioners. 
  • Thank you for your comment. Comments are moderated before being published.
    Gail · 6 months ago
    Why can we not have an online contact form like the local Council's do, instead of making us wait hours on the phone and for it never to be answered! The Dwp does not work for us! The work for the government!
  • Thank you for your comment. Comments are moderated before being published.
    Elaine Meredith · 9 months ago
    I just want to notify an address change but all I get is claims lines and universal credit lines. What is the general enquirers number?
  • Thank you for your comment. Comments are moderated before being published.
    Miriam othman · 1 years ago
    I'm on the phone to dw p been on for 20mins still no body answering I am 697years ago I applied for pip enhancement due to mobility problems I have diabetes performative arthritis have for 12years this is degenerative get thru still won't give attendance allowance rtf I can't afford to drive I wait for help from my family in I am restricted to what I can do as well as Carole tunnelling in both hands and need help from my family as well as depression for yeArs what do we do people get more for less
  • Thank you for your comment. Comments are moderated before being published.
    Brenda · 2 years ago
    I am heard of hearing can not get in touch i have tried
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