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£10 Xmas Bonus. Has it been scrapped?

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11 years 4 months ago - 11 years 4 months ago #115113 by Gordon
Replied by Gordon on topic £10 Xmas Bonus. Has it been scrapped?

alfwithhair wrote: Well still had nothing paid in seperatly, is the last ESA payment of the year tomorrow and DLA on Xmas eve.

If there is still no sign of it having been added to either of these benefits, who should I contact? The DLA office or the Job centre plus that deals with our ESA?


I would start with the DWP office that deals with your ESA claim normally and then depending on the answer, contact the DLA unit.

Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Last edit: 11 years 4 months ago by Gordon.
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11 years 4 months ago - 11 years 4 months ago #115276 by ellen1st
Replied by ellen1st on topic £10 Xmas Bonus. Has it been scrapped?
I was not paid my Christmas bonus so my husband phoned the DWP. He was told it was paid automatically if I was eligible. As I get cb/esa I am. He told the man on the phone that something must have wrong. The man on the other end then hung up. My husband is not put off that easily so he phoned back. This time he got a nice lady who said she would look into it and would phone me back. I was very surprised but she did. She said I was due the £10 and I now have it in my account.
Thanks for letting me know what to do about this.
Merry Christmas everyone. :)
Last edit: 11 years 4 months ago by Gordon.
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11 years 3 months ago - 11 years 3 months ago #115349 by alfwithair58
Replied by alfwithair58 on topic £10 Xmas Bonus. Has it been scrapped?
Happy New Year all.

Our xmas bonus didn't arrive so I rang them on 23rd Dec. They said it was an admin error and it would be in our account on xmas eve, which it was.

However our next IR ESA was due 2nd Jan 14,but wasn't paid, so rang again, they said it was because a manual payment had been made on 23rd Dec (the xmas bonus, which showed on our statement as JSA) and our ESA would no be paid till Monday 6th.

I asked would it be paid on on Monday from now on.
No just this time then it will go back to Thursday.

So because our account went overdrawn because of this and direct debits went out, we have racked up £76 charges, so the call to get the £10 we were entitled to cost us dearly, so wish we had never bothered.

But nothing we can do now
Last edit: 11 years 3 months ago by Gordon.
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11 years 3 months ago #115358 by nofuss
Replied by nofuss on topic £10 Xmas Bonus. Has it been scrapped?
Yes, I'm the same as Pete1 - i.e. my last (contributory) ESA payment had the £10 Christmas bonus added to it.
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11 years 3 months ago #115398 by Gordon
Replied by Gordon on topic £10 Xmas Bonus. Has it been scrapped?

alfwithhair wrote: Happy New Year all.

Our xmas bonus didn't arrive so I rang them on 23rd Dec. They said it was an admin error and it would be in our account on xmas eve, which it was.

However our next IR ESA was due 2nd Jan 14,but wasn't paid, so rang again, they said it was because a manual payment had been made on 23rd Dec (the xmas bonus, which showed on our statement as JSA) and our ESA would no be paid till Monday 6th.

I asked would it be paid on on Monday from now on.
No just this time then it will go back to Thursday.

So because our account went overdrawn because of this and direct debits went out, we have racked up £76 charges, so the call to get the £10 we were entitled to cost us dearly, so wish we had never bothered.

But nothing we can do now


I would contact the DWP again, it may be possible for you to get compensation for the Bank Charges which, from your post, were a direct result of the DWP failing to pay you on time, the fact that their system cannot cope with two payments is their issue, not yours.

You may need to make a formal complaint.

Complaining to the DWP

Gordon
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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11 years 3 months ago #115410 by Ortho Tortoise
Replied by Ortho Tortoise on topic £10 Xmas Bonus. Has it been scrapped?
I am in receipt of both CB ESA in Support Group, after winning my appeal in February 2013, and DLA, I had 3 payments of ESA in December and one of DLA, none included the Christmas Bonus of £10. I contacted the DWP last week and was told that they were behind with payments, but I would receive it during the next few weeks. Wonder how long I will have to wait!! Will keep you posted.
The following user(s) said Thank You: FoxyLady2
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