Waiting For How Your Disability Affects You Form

I am an indefinite DLA award holder. I am inter alia phonophobic so the only way I can contact DWP/Atos is via the post. I am very isolated socially and there is no one capable I can ask to phone on my behalf. I have told DWP in the initial form that I am phonophobic. I've made the initial claim and had confirmation by text that this was received. Since then, over a period of two weeks I have had two texts, the first saying DWP is sending me a How Your Disability Affects You Form and two weeks later (today) another text saying they have sent it. I have not received it yet. I reply to the texts telling them I have not received the form, and could they let me know the date it is to be returned and that I have asked for more time in the initial claim form and a letter. It feels like they don't read my texts, as the replies are standard form. I suffer from depression and anxiety and my levels of anxiety are really high, wondering what the date for return is, will I miss it and they will stop my DLA payments. Any advice on how to proceed will be welcome

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I am sorry that you are going through this

As you are waiting for the 'How your disability affects you' form I am assuming that you managed to initiate your PIP claim, either by phone or in writing?

The texts you are getting are probably automated, I would be surprised if there is an actual person at the other end!

In your situation it might be better to email ATOS with your questions and comments

www.atoshealthcare.com/pip/pip_contact_search

There is usually 4 weeks given to return the assessment form but this does include postage in each direction. An extra 2 weeks is usually given on request. You could ask this in your email.

I have only had need to contact ATOS by email once recently but the reply was both prompt and helpful. Hopefully it will be the same for you.

Don't forget to make full use of our PIP guide when the form arrives

PIP help for claimants

You might want to bookmark/favourite this on your web browser now so that you can find it easily in future. That will allow you to return with further questions/comments without having to start a new topic each time. It helps us enormously when everything relating to the same claim is kept in once place - and I hope you will find it useful too