entrance to job centres

we have a deaf clients who has not been allowed to take a companion into the job centre . am I right in thinking this is not permitted ?

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Welcome to Benefits and Work

It appears that the security guards are very reluctant to let anyone into the building unless they, personally, have an appointment inside.

However, there are many people who - for very good reason - need to have someone with them. Allowing this would clearly come under the 'reasonable adjustment' that must be made for people with disabilities.

Your client might need to write to the person they were going to see, point out that their companion was denied entry and make the reasonable adjustment argument.

In addition, the claimant's MP might be interested to hear how people are being treated

Contacting your MP

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