They refuse to assess you because you want to tape

Daughter rang to give required notice of recording, we turned up on time, receptionist asked if we still wanted to record the assessment, we said yes please, she said could she see recording equipment, I lifted two old tape recorders half out of the bag, she said 'Oh yes lovely fine take a seat.' 30 mins after appt time supervisor wanted to 'talk somewhere private' to me, I said here is fine, she explained that none of her assessors were willing to be recorded 'due to people splashing stuff across YouTube.' She said we could have the assessment if without recording, we declined. After ages on the phone she rebooked us for another centre in three weeks and handed me another copy of the travel claim form. She refused point blank to give me any written acknowledgement of what had happened or our attendance, only repeating 'that it is all on the system.' Whole experience very distressing for daughter who has hardly slept for 2 weeks working up to today. Thoughts please, thanks.

Thanks Gordon. Crumbs, they certainly reserve the right to mistreat claimants then. No wonder people are tempted to go down the covert recording route. Why can't they check with staff as soon as they get the request though, to avoid putting the already-in-chronic-pain claimant through extra pain suffering and emotional distress? Seems like cruel and unusual treatment. So if the assessor they have now booked her with changes their mind about being recorded, claimant could get the blame, they can treat her like a football until they get an unrecorded 'assessment if they want to be b----yminded?

Thanks, plot thickens.. Now is there any limit to taking two people in as well as claimant, because one thing we were offered was 'to write everything down' instead of audio tape? So if I could find a volunteer shorthand writer, could we take in such a person as well as her advocate instead of audio taping? Whilst obviously they could still argue it had been changed by claimant it would be much better than nothing.
Sick joke is the amount of emphasis placed on the nature of the recording equipment you have to provide, only for them to turn round and play this power card. Not to mention if they have got nothing to hide or be ashamed of, they would not have any reason to object to being recorded. Had a lovely lady assessor in December, who was very nervous herself as it was her first time to be recorded, do a friend's assessment, outcome for friend was perfect thanks to B&W guides.