PIP Phone Assessment (IAS)

Gordon, thank you thank you thank you for being so willing to help me!

Going down the complaints route with this may not be in your best interest, the process is separate from the assessment process, is handled by a different team who may even be in a different building.

Were you meaning the DWP here (not IAS)? I have sent copies of my IAS letters to the DWP office dealing with my claim and if anyone read them they would have seen all the difficulties I've been having with IAS blatantly ignoring evidence that I'm too ill to do a PBR - and the DWP have done nothing so far except hand my claim back to IAS after IAS returned it to them. In the 3rd to recent letter to the DWP - sent to the usual DWP office handling my claim - I asked them to get involved. They did nothing really except request my file be returned to them which they hung onto for a while then handed back to IAS, and of course they didn't communicate anything with me.

Then I sent the DWP a letter to the address that the IAS PIP Client Relations Case Officer wrote in her letter as the contact address for me. I still haven't heard anything back from the DWP.

And today I sent the letter to the same address as last time, the one the PIP Client Relations Case Officer gave me.

but remember, you have a Fixed Term award, it will end on the End Date whether you have been assessed or not unless your current award is extended or another one replaces it.

I'm still receiving DLA even though it was due to end May this year.

I would not expect them to discuss any of the details of your assessment with you, this would include what evidence they had used.

I was talking about getting IAS or DWP - I don't mind!!! - to confirm the evidence that I sent in in the first place. I'd made sure to
1) staple my printed answers to the applicable booklet page
2) write on the relevant booklet page how many sheets were attached (in case any got 'lost') and the clinic/practitioner names of any supporting evidence that was also stapled to that page
3) photocopy all booklet pages with my comments and ticks on, plus printed sheets attached, plus supporting evidence attached

When I wrote last night that I can PROVE that either IAS don't read my evidence or they don't have all my evidence, it's because the IAS person wrote in their latest letter that certain details could not be found in my PIP2 form (she didn't specify by whom, so who knows if she bothered to check herself). But I have the photocopy that the "missing" information is right there in black&white.

If it's a case of the first clerical person to receive my PIP2 did not bother scanning all my evidence onto their system, then this begs the extremely important question: how many other pages of my printed written answers are missing - let alone supporting evidence perhaps missing???!!!...even though I'd PURPOSELY written on each relevant booklet page how many sheets were attached for the assessor and DM to read in case any had gone 'missing'.

And it's got me thinking: how many untrue IAS reports and consequently DWP incorrect decisions are actually due to 'missing' evidence which the claimant doesn't know has happened???!!!...only until they do a MR and request all the evidence and then discover the 'missing' pages.

I've been fortunate in discovering now already that either IAS are not reading my evidence (which for this specific example I KNOW to definitely have been there when I posted my PIP") OR IAS don't have all the evidence because it wasn't scanned in the first place.