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Paper assessment - good or bad news?

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4 years 3 months ago #254791 by Dawn McManus
Paper assessment - good or bad news? was created by Dawn McManus
Hi, can anyone calm my anxiety? :unsure:

Long story short, I moved to PIP in 2017, from my high rates DLA (17+ years) and devastatingly lost the mobility element by 1 point, therefore losing my 14+ year Motability car entitlement and sending me into a nauseating spin.

My PIP review was extended due to the coronavirus, but before it was due I applied for a change of circumstances as my mobility and other conditions were getting much worse.

I rang PIP every few weeks to check the status of my claim and was soon told that IAS had the file to organise a telephone assessment.
I rang IAS every 10 -14 days and was told the medical assessor was looking at the evidence to see if I needed a telephone assessment. On Friday 15th January 2021 I was told the claim had been assessed on paper, so the next contact would be from DWP with the decision.

I am now terrified that my current award might be cut or even cancelled as they’ve not spoken to me. When I lost my Motability car I had to find a second hand car, insurance, tax, and breakdown which was overwhelming.This directly led to dire financial difficulties that are still out of control

So, is a paper assessment a good or bad thing? Is it fair; can it lead to higher awards?
Your feedback is gratefully received.

Dawn x

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4 years 3 months ago #254796 by Gary
Replied by Gary on topic Paper assessment - good or bad news?
Hi DM

Welcome to the forum, you might want to have a look at the following FAQ which explains where everything is

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If you have a paper-based assessment are you chances improved or disadvantaged?

It's almost impossible to say in the current circumstances. Paper-based assessments are great in there is no stress or intrusive questions from an assessor, however, they have a disadvantage in that there is no opportunity to clarify any questions the assessor may have or say something you have forgotten on the form.

Did you use our guides when you applied for a change in circumstances?

One of the first things is to understand the difference between DLA and PIP.

DLA looks at generic care needs in regard to bodily functions, PIP looks at the claimants specific ability to carry out an activity such as eating. DLA was awarded because the claimant needed an amount of care (in time) during the day, the night of both, to help them with that bodily function. PIP looks at the claimant's ability to complete specific tasks within the activity and is points-based, these are clearly defined and it is easy not to score points because the claimant has not shown that they meet those specific criteria.

DLA treated the use of aids as a reason to reduce the amount of care needed, PIP treats aids as an indication of disability and in general they score extra points.

DLA's care need was reasonably generic, PIP treats prompting, assistance and supervision as different activities and as a result, they can score different points.

DLA required that the care was required for the majority of the time, for PIP it is the majority of days.

For PIP activities must be completed reliably, this means

• Safely – in a fashion that is unlikely to cause harm to themselves or to another person.
• To a necessary and appropriate standard – given the nature of the activity.
• Repeatedly – as often as is reasonably required.
• In a timely manner – in a reasonable time period.

Although DLA considers these terms, they are poorly defined as they are implemented through Case Law rather than being defined in the legislation as they are for PIP.

Gary

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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4 years 3 months ago #254806 by denby
Replied by denby on topic Paper assessment - good or bad news?

Dear Dawn, just our one experience of paper-based. We put a lot of effort into getting one for our daughter as she mentally could not face a phone one alone [she had been accompanied into the two previous F2F ones] and did manage this. Previously she had had Enhanced for DL and for Mob. She got the same from the paper based ass'm't, for 3 years too, and it was the first time in 3 we did not have to get it by MR and Appeal Tribunal. So it might not be bad though no one can give you any guarantee.
Never mind 'the next contact will be from DWP with the decision', I would strongly suggest tomorrow Monday/Tuesday you call them right up and ask for a copy of the assessment report. If refused [unless you live in N Ireland] sweetly thank, hang up, and try again till you get someone who agrees to send it; it is your right. If you can manage, back up your call with a letter. If not, call again if it hasn't arrived in a week or so.
When you get the assessment report, go through it with eg a highlighter pen to mark wherever it does not match all the documents and form you sent. [Hopefully you have copies of it all]. If it does you down significantly, if you are quick you can write in, explaining in unemotional words each point of difference. I did this and believe it made all the difference, as the Decision Maker was aware of the various factual inaccuracies in the report, and I noted exactly where to look [eg 'See Doc 17'] for the proof.
Best wishes, Denby
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4 years 2 months ago #255314 by Dawn McManus
Replied by Dawn McManus on topic Paper assessment - good or bad news?
Thank you Denby and Gary for your feedback.

After reading your replies I rang PIP on 18th Jan, who told me that they haven’t yet had any reports or correspondence from IAS. Confused, I immediately called IAS and was told that the medical team were still assessing the claim and they couldn’t confirm whether it was a paper decision, or if I could still have a telephone assessment. I have since called IAS twice more (getting the same person both times), who firstly echoed the previous call that no decision yet, but would hear very soon; then today said the same again!

I’m ridiculously anxious, worried, scared and exhausted with the length of time it is taking. I will be sure to let you all know what the decision is, whenever that may be.

Thanks again x
P.s. I did use the guides Gary... couldn’t have ever attempted the forms without them :unsure:
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