Hi Julie
Welcome to the forum, you might want to have a look at the following FAQ which explains where everything is
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My full name is showing, how can I stop it?
The fact that you were called and told that your appointment was cancelled because of staff shortages, I think it's highly unlikely they will now turn round and say it was your fault. You have the callers name, you know what time they called and I assume you have written down exactly what you were told. That's quite enough evidence.
BIS
