I have had my ESA telephone assessment cancelled this morning. My letter stated I would be called by an assessor between 9.20 and 10.20. At 10.23 I was called by a lady saying that due to staff shortages and sickness my assessment had to be cancelled. I took the telephone callers name, but now I am wondering if there is something else I can do to cover myself, in case they say I was at fault.
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The fact that you were called and told that your appointment was cancelled because of staff shortages, I think it's highly unlikely they will now turn round and say it was your fault. You have the callers name, you know what time they called and I assume you have written down exactly what you were told. That's quite enough evidence.
BIS
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