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PIP telephone assessment
- YorkshireTea
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3 years 10 months ago #260246 by YorkshireTea
PIP telephone assessment was created by YorkshireTea
I have my medical telephone assessment tomorrow (Weds) afternoon & am dreading it! It was put on the form not to do a telephone assessment or contact me via phone as I have a severe hearing loss, but they’ve totally ignored it. This morning (Tues) I received a withheld number call & when I answered, all I could hear was a man’s garbled voice & the only word I could make out was PIP! I said I was deaf & couldn’t hear & he shouted that was the loudest he could speak! So I said he needed to listen to me! I was well aware of my medical assessment tomorrow I didn’t understand why anyone would ring a deaf person? My partner would be taking the call in my behalf but I would be there & said goodbye! Is this usual procedure please for DWP to ring before the day of an assessment? It triggered a massive anxiety attack & I’m convinced that they were trying to trip me up on the phone with my hearing. I’m a complete wreck here - it’s so unfair what these morons do to people.
Thank you for your time. Stay safe x
Thank you for your time. Stay safe x
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- BIS
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3 years 10 months ago #260250 by BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by BIS on topic PIP telephone assessment
Hi Loobyloo
I moved your post - as we ask people not to pose a question on someone else's post as it can lead to confusion.
It is quite common for assessors to ring the day before or a couple of days before especially if they think there are any special allowances they may have to make. I think the assessment services have a poor record of dealing with claimants with severe hearing loss. Too many of them just don't get it.
I can quite understand why you had an anxiety attack. When it's all over and if you can face it - I would put in an official complaint. It's the only way that they will at one time take notice of such things in the future. It should be obvious, but it isn't.
I really hope that it goes well for you. If you haven't already - get your partner to read through the questions you're likely to be asked, (in our PIP guide) so they don't get a nasty surprise when trying to reply on your behalf.
BIS
I moved your post - as we ask people not to pose a question on someone else's post as it can lead to confusion.
It is quite common for assessors to ring the day before or a couple of days before especially if they think there are any special allowances they may have to make. I think the assessment services have a poor record of dealing with claimants with severe hearing loss. Too many of them just don't get it.
I can quite understand why you had an anxiety attack. When it's all over and if you can face it - I would put in an official complaint. It's the only way that they will at one time take notice of such things in the future. It should be obvious, but it isn't.
I really hope that it goes well for you. If you haven't already - get your partner to read through the questions you're likely to be asked, (in our PIP guide) so they don't get a nasty surprise when trying to reply on your behalf.
BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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