Telephone assessment. Dwp states shouldn't be done

Hi. Apologies for the post.
I find things like this difficult.

I have recently been advised I am having a telephone assessment for my pip renewal.

After sending in 100 of consultants letters etc and proofs it seems unfair.

one.of the issue I have is dealing.with the telephone
Coincidently I sent in proofs of this from a psychology and a psychiatrist consultant. The letters were made long before I had my pip renewal and it states.i.could not.engage.in therapy over the phone.

I also do not have a telephone. The telephone that they contacted me through was.my mums mobile.

She contacted the dss to.state this and to enquire why letters clearly have not been read And they claimed that may have been the case. The dss also stated that this claim should have been dealt with via a paper review as its a renewal and with evidence around being clinically vulnerable on the phone. They stated they will send an email to the atos.or whomever is doing the telephone assessment doing.this.

So my question is what do I say to the assessor. , will I still have to take the phone call? Even though the dss stated they will send an email confirming what he stated?

Hi Craig, they basically did the same to our daughter. But I phoned and asked for a case manager call back, I wasn't happy with the very jobsworth attitude of the first call handler that she had got to be assessed. So rather desperate I called back the same afternoon, and the woman was an angel. By the end of my call she had put a note on her file for them never to phone her again about anything and cancelled the phone assessment they had texted her about. And the case manager when he called back confirmed all that and said they would do a paper based, which they did.
So I hope that encourages your mum in calling them. By the way I do not even have official representative status but was able to give her NI No, date of birth, full name and address etc.
Best wishes,
Denby