× Members

Telephone assessments if you are deaf

More
3 years 7 months ago #263065 by Rambling Ted
Telephone assessments if you are deaf was created by Rambling Ted
I will be claiming either PIP or AA soon . I am profoundly deaf and my partner does all my phone calls for me. I do have a text phone but I have trouble typing due to arthritis and it doesnt work with the BT router.
Do you know what happens in these circumstances. Will my partner be able to relay my answers on the landline phone if I am there or is there an easier way.
Thanks

Please Log in or Create an account to join the conversation.

More
3 years 7 months ago #263067 by Catherine
Replied by Catherine on topic Telephone assessments if you are deaf
Hello Ted,

The DWP are under an obligation to ensure that your application can be properly considered, and I agree with you that a text phone conversation really would not work, even with the most agile of fingers.

If you would like a face to face assessment, it might be possible to request one, since they have restarted them in various parts of the country. You can also write to the DWP in advance of your assessment and say that you wish for your partner to be your representative, this means that the assessor would ask your partner questions and they could either answer them direct or refer the matter to you and then give your answer back to the assessor. A white ago I wrote a quite detailed responce to someone in a very different situation yourself, but you might find the information helpful. www.benefitsandwork.co.uk/forum1/10-dla-...eries-results/135314

The other alternative is to request a paper based decision, but they are generally reluctant to give these if there is an alternative.

You say that you will be claiming PIP or AA soon, which I assume means that you are close to State Pension Age. If you have option of claiming before you reach SP age, you can claim PIP and have the possibility of being awarded a mobility element. If you wait until after state pension age, you will have to claim AA and there is no mobility element to that. If you are successful in being awarded PIP that award, subject to you still meeting the conditions for the award, will stay with you for life.

Hope that helps
Catherine

Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: Rambling Ted

Please Log in or Create an account to join the conversation.

More
3 years 7 months ago #263070 by Rambling Ted
Replied by Rambling Ted on topic Telephone assessments if you are deaf
Thank you. Thats very useful
. I am retiring soon and I am still on DLA. I posted about this not long ago. I would actually prefer a face to face assessment
I have Rheumatoid arthritis and I've not seen my consultant for over 18 months . Ive only met him that one time and I think if I have a face to face they can see how I am and see the damage to my joints. The rules have changed between DLA and PIP. If I can walk over 50 metres ,I wont have enough points be able to claim Mobiltiy.
How ever , at the moment Im waiting for the PIP letter. It should come in September and I expect I will apply for it.

Please Log in or Create an account to join the conversation.

More
3 years 7 months ago #263083 by LL26
Replied by LL26 on topic Telephone assessments if you are deaf
Hi Rambling Ted,
When you say you are applying for PIP, is this something you have been asked to do by DWP because you need to be transferred onto PIP, or is this something you volunteered to do? Have you actually applied for PIP?
If you are on DLA and are asked to claim PIP, then you will need to claim as your DLA will end.
PIP mobility isn't quite as simple as can you walk 50 m. As with all PIP descriptor activities you need to show what happens for the majority of days. So if a better day means a longer walk, then you shoukd still get points.Then you will need to show whether you can do the activity safely, within no more than twice the reasonable time, to an acceptable standard and repeatedly across the day as required. All criteria apply. Think about your speed, manner of walking, whether you get severe discomfort ie breathlessness or pain, or other cause of severe discomfort. Do you have falls? What are you like the next day?
Have a look at the Members Guides.
Good luck.
LL26

Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: Rambling Ted

Please Log in or Create an account to join the conversation.

More
3 years 7 months ago #263089 by Rambling Ted
Replied by Rambling Ted on topic Telephone assessments if you are deaf
Thanks. My earlier thread about PIP or AA.
www.benefitsandwork.co.uk/forum/10-dla-e...reach-retirement-age

I get my state pension in late October . Ive not volunteered or applied for PIP nor been asked to do so. I decided to wait until I receive the letter asking me to do so and them make up my mind.

Walking , I cannot use a walking stick or wheelchair due to painful wrists. i have typical RA hands, twisted etc . Generally , if I walk anywhere after 50 meters I will lean on my partners arm . So I will take your advice into account. Another reason to try for PIP.
My partner moved in with me when I had breast cancer and mastectomy three years ago and he is my official carer. I must admit to being a bit worried that I wont get anything and he will lose his Carers allowance.

Please Log in or Create an account to join the conversation.

Moderators: GordonGaryBISCatherineWendyKellygreekqueenpeterKatherineSuper UserChrisDavid
We use cookies

We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide for yourself whether you want to allow cookies or not. Please note that if you reject them, you may not be able to use all the functionalities of the site.