Home visits/telephone appointments for UC

So far they are simply insisting on attendance:-

"As previously stated we are required to have some appointments in the job centre so you are required to attend, failure to do so may result in your benefit being reduced. Going forward we may be able to look at alternative ways to conduct appointments."

So I'm really not sure whether this is the correct benefit as it seems not to allow any accommodations for people who are housebound (there must surely be others?)

No reply from her as yet. Plus I notice that a section about sanctions has been added to the to do list. And from that it sounds as though they just dig their heels in.

I'll definitely follow your advice though. Thanks again.

Many thanks, David. I've not yet done this but will do should all else fail (as I suspect it might). In the meantime the JC+ have said that:

1. We did not submit a fit note at the start of the application. (We did!)
2. We did not specify any health condition either. (We did, plus I explained over the phone to a coach talking about "committments" and then their recommended nurse physiotherapist, who couldn't help anyway).
3. Nothing we write in the health questionnaire will bear on this yet as that's a different department.
4. We now need another, more specific fit note detailing the mobility issues (which I've requested, although I'm not sure how detailed our busy GP will be).

All of this makes me wonder whether its usual for them to make assumptions about ability to work without asking for or waiting for details and then imposing sanctions, even though the questionnaire will undoubtedly give them all the info they require. Is the UC process really fit for all claimants, including those with long term conditions or disabilities, especially those affecting the ability to attend the JC offices in person?

Sigh... Will report back once I get their response to the new, revised fit note.