Trust between the government and disabled people is at an "all-time low", charities have told Yahoo News, as a new report revealed that those claiming disability benefits wait on average 10 times longer for their calls to be answered by the Department for Work and Pensions (DWP).
People claiming disability benefits are getting “unacceptably poor service” from the DWP, MPs said, with calls being answered on average after a 26 minute and 53 second wait.
The wait times, revealed to the public accounts committee (PAC), compared with an average wait of only two minutes and 45 seconds for people claiming universal credit.
The revelation is the latest in a number of incidents affecting disabled benefit claimants, who are in a tense wait for the outcome of a disability benefits consultation this spring.
The government has said it plans to continue with the previous Conservative government's plans to reduce the benefits budget by £3bn, which will likely see changes to benefits like personal independence payment (PIP).
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