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Migration from ESA (support group) to dual UC and new style ESA
- D2
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3 days 21 hours ago #306608 by D2
Migration from ESA (support group) to dual UC and new style ESA was created by D2
If you are a telephone migration from ESA Support Group to UC and claim is NOT on line do you HAVE to phone UC every week to see what is on your to do to list (if anything) as you are placed in the same category as you were in before you migrated. Therefore you have NO work commitments AS SUCH do you have to phone them each week?
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- David
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3 days 6 hours ago #306655 by David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by David on topic Migration from ESA (support group) to dual UC and new style ESA
Hi D2
Your To Do's should be posted out to you. Though there are reports of severe delays with this. Maybe because all the staff are dealing with the rush to get Managed Migration completed before Xmas.
David
Your To Do's should be posted out to you. Though there are reports of severe delays with this. Maybe because all the staff are dealing with the rush to get Managed Migration completed before Xmas.
David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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- D2
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1 day 7 hours ago #306719 by D2
Replied by D2 on topic Migration from ESA (support group) to dual UC and new style ESA
Thanks David
They are making me phone them every week when the question that I asked of CAB was what additional call was I waiting for after the id check about,
CAB staff member then went through to UC who then said I had to phone them every week.
CAB are getting a call from me tomorrow over this and the worker and NOW I want them to call with me back to UC to undo what their incompetent CAB worker did on Thursday.
So I WILL be stating that UC should be posting it out to me. NOT me calling them every week As being demanded to do because of WRONG ADVICE FROM CAB call handler on Thursday.
OR WILL IT NOW AMOUNT TO SANCTIONS WHEN I HAVE NOT EVEN RECEIVED MY 1ST CORRECT PAYMENT YET? IF I DO NOT CALL IN?
THROUGH HER ERRORS AT CAB AND HER SUBSEQUENT CALLS TO UC!
THIS IS AN ABSOLUTE STRESSFUL NIGHTMARE DAVID.
It maybe because of the delays that you mention due to the rush of everyone being migrated across
However, I am informing CAB tomorrow of their worker and whatever she said to the woman at UC.
I was told initially by the CAB worker(s) who got me managed migrated across via 3 way call that they were to be posted out to me.
Then a simple outstanding question was asked of CAB subsequent to what was the additional call about after the ID check I was told I had to wait for.
Then the CAB worker DID all this so I NEED to get it dealt with tomorrow.
Many Thanks
D2
They are making me phone them every week when the question that I asked of CAB was what additional call was I waiting for after the id check about,
CAB staff member then went through to UC who then said I had to phone them every week.
CAB are getting a call from me tomorrow over this and the worker and NOW I want them to call with me back to UC to undo what their incompetent CAB worker did on Thursday.
So I WILL be stating that UC should be posting it out to me. NOT me calling them every week As being demanded to do because of WRONG ADVICE FROM CAB call handler on Thursday.
OR WILL IT NOW AMOUNT TO SANCTIONS WHEN I HAVE NOT EVEN RECEIVED MY 1ST CORRECT PAYMENT YET? IF I DO NOT CALL IN?
THROUGH HER ERRORS AT CAB AND HER SUBSEQUENT CALLS TO UC!
THIS IS AN ABSOLUTE STRESSFUL NIGHTMARE DAVID.
It maybe because of the delays that you mention due to the rush of everyone being migrated across
However, I am informing CAB tomorrow of their worker and whatever she said to the woman at UC.
I was told initially by the CAB worker(s) who got me managed migrated across via 3 way call that they were to be posted out to me.
Then a simple outstanding question was asked of CAB subsequent to what was the additional call about after the ID check I was told I had to wait for.
Then the CAB worker DID all this so I NEED to get it dealt with tomorrow.
Many Thanks
D2
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- David
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6 hours 3 minutes ago #306763 by David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by David on topic Migration from ESA (support group) to dual UC and new style ESA
Hi D2
Here is the official DWP instruction to staff about maintaining a Telephone only claim. You can share this with Citizens Advice--
"Maintaining the claim
Claimants should be supported to move their claim online if appropriate because
of the advantages this provides.
The reason for the claim being made by phone will be recorded by the agent who
takes the initial call from the claimant and will be shown in the claimant history to
assist with tailoring claimant support appropriately.
Any notifications or notes must still be placed in the journal as normal but in
addition the agent will have to consider what other methods of contact to use. This
also applies to claimant to-dos.
All notifications added to the claimant’s journal should be posted to the claimant.
This is so that they can take any required action and are made aware of when they
have appeal rights against a decision.
The monthly award statement must be posted to the claimant. To prompt this
action a ‘Print and post statement’ to-do will be generated when the statement is
produced. This will be located in the ‘payments due’ section of the agent
dashboard"
David
Here is the official DWP instruction to staff about maintaining a Telephone only claim. You can share this with Citizens Advice--
"Maintaining the claim
Claimants should be supported to move their claim online if appropriate because
of the advantages this provides.
The reason for the claim being made by phone will be recorded by the agent who
takes the initial call from the claimant and will be shown in the claimant history to
assist with tailoring claimant support appropriately.
Any notifications or notes must still be placed in the journal as normal but in
addition the agent will have to consider what other methods of contact to use. This
also applies to claimant to-dos.
All notifications added to the claimant’s journal should be posted to the claimant.
This is so that they can take any required action and are made aware of when they
have appeal rights against a decision.
The monthly award statement must be posted to the claimant. To prompt this
action a ‘Print and post statement’ to-do will be generated when the statement is
produced. This will be located in the ‘payments due’ section of the agent
dashboard"
David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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