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URGENT HELP RE MR PHONE CALL PLEASE?
- Alpro Cherry
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5 days 6 hours ago #309094 by Alpro Cherry
URGENT HELP RE MR PHONE CALL PLEASE? was created by Alpro Cherry
Hi
My daughter has received a text requesting a PIP MR phone call on 20 September.
Hope you can help, I’ve read the guides re this, but:
Is it compulsory?
Is it a good idea? (Probably not as she may say something incriminating)
Can she authorise me to speak on her behalf - as I did the MR for her?
If not compulsory what should we do? Just don’t answer or contact them?
Please advise.
Many thanks
My daughter has received a text requesting a PIP MR phone call on 20 September.
Hope you can help, I’ve read the guides re this, but:
Is it compulsory?
Is it a good idea? (Probably not as she may say something incriminating)
Can she authorise me to speak on her behalf - as I did the MR for her?
If not compulsory what should we do? Just don’t answer or contact them?
Please advise.
Many thanks
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- BIS
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4 days 10 hours ago #309119 by BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by BIS on topic URGENT HELP RE MR PHONE CALL PLEASE?
Hi Alpro Cherry
Phone calls are never "compulsory" - but if you refuse them, you won't know what it is about. They may want to clarify something or they may want to explain their decision. If you are your daughter's appointee, you can take the call. If you aren't, you can be on the call with her, and your daughter can say she permits you to speak, but the caller may want to hear from your daughter.
BIS
Phone calls are never "compulsory" - but if you refuse them, you won't know what it is about. They may want to clarify something or they may want to explain their decision. If you are your daughter's appointee, you can take the call. If you aren't, you can be on the call with her, and your daughter can say she permits you to speak, but the caller may want to hear from your daughter.
BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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- Alpro Cherry
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4 days 6 hours ago #309131 by Alpro Cherry
Replied by Alpro Cherry on topic URGENT HELP RE MR PHONE CALL PLEASE?
Thanks BIS
Just a further question- given that she scored 0 points at the original decision, it would seem almost impossible that they would make an award. And I remember asking this question before and yourselves said that they only make these calls if the award is unchanged.
Could she phone the helpline, and ask that they go ahead with a paper based MR and cancel the phone call?
She/we have nothing to add to the comprehensive and detailed information and evidence already submitted.
Thanks
Just a further question- given that she scored 0 points at the original decision, it would seem almost impossible that they would make an award. And I remember asking this question before and yourselves said that they only make these calls if the award is unchanged.
Could she phone the helpline, and ask that they go ahead with a paper based MR and cancel the phone call?
She/we have nothing to add to the comprehensive and detailed information and evidence already submitted.
Thanks
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- BIS
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4 days 4 hours ago #309133 by BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by BIS on topic URGENT HELP RE MR PHONE CALL PLEASE?
Hi Alpro Cherry
Your daughter has to do what is right for her. If she wants to cancel the appointment, she can do so. Whether it will affect anything, you won't know - because you don't know what they want to say. If the decision is unchanged, you might find it more helpful to hear the argument where you have the chance to say something rather than have a written decision. If they want to clarify something, you won't get that opportunity. I understand you saying that you have nothing more to add, but that doesn't mean the person reading it will put the same interpretation as the claimant.
I'm not trying to push you into taking the call. You know your daughter, and she knows what she can cope with. If you're happy to miss out on the call - cancel it. If she just doesn't answer the call - if it is feedback - they are supposed to try three times before they send out the decision letter.
BIS
Your daughter has to do what is right for her. If she wants to cancel the appointment, she can do so. Whether it will affect anything, you won't know - because you don't know what they want to say. If the decision is unchanged, you might find it more helpful to hear the argument where you have the chance to say something rather than have a written decision. If they want to clarify something, you won't get that opportunity. I understand you saying that you have nothing more to add, but that doesn't mean the person reading it will put the same interpretation as the claimant.
I'm not trying to push you into taking the call. You know your daughter, and she knows what she can cope with. If you're happy to miss out on the call - cancel it. If she just doesn't answer the call - if it is feedback - they are supposed to try three times before they send out the decision letter.
BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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