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Pip not showing on my Gov UK account?

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3 days 6 hours ago #314748 by FloMcF
A bit worrying. I checked it the other week, and PIP and ESA were on there to download. I went back in to check today, as some people are flagging extension changes.
My Pip is indefinite but the 10 year mark is March 2027, I've been anticipating a review form early but nothing so far?

Concerned now it's not even showing on the GOV uk? Any one had same issue?

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3 days 52 minutes ago #314766 by BIS
Replied by BIS on topic Pip not showing on my Gov UK account?
Hi FloMcF

Hopefully someone will be able to tell you if they have had the same issue. It might just be a temporary blip in the system.

BIS

Nothing on this board constitutes legal advice - always consult a professional about specific problems
The following user(s) said Thank You: FloMcF

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14 hours 10 minutes ago #314803 by FloMcF
Replied by FloMcF on topic Pip not showing on my Gov UK account?
I found this on AI -
The disappearance of your Personal Independence Payment (PIP) award from your GOV.UK One Login account is likely due to system instability or data synchronization errors following the recent migration to the new login platform. Many users have reported that while the service is labeled as "Beta," it frequently fails to display all benefits correctly, often showing blank pages or omitting PIP entirely while other benefits like ESA remain visible.

Key reasons for this issue include:

Technical Glitches: The DWP has acknowledged that the high volume of users checking for award extensions has caused the system to struggle, leading to intermittent errors where benefits disappear temporarily.
Review Process Timing: If your award is due for review, the system may temporarily hide the award details while the DWP processes the extension or reassessment, though it should reappear once the decision is finalized.
Account Linking Errors: The new One Login system sometimes fails to match user details correctly with existing benefit records, particularly if you recently created your account or if your previous Gateway account was not fully ported.
Recommended Actions:

Wait and Retry: Since this is often a temporary blip, try logging in again after 24–48 hours.
Download Proof: If the benefit is visible, immediately download the proof of entitlement letter, as it may vanish again.
Contact Support: If the issue persists, contact the One Login helpdesk or the PIP enquiry line (0800 121 4433) to verify if your award is still active in the backend system.
Check Post: Remember that official confirmation of award extensions or reviews is still sent via post, so keep an eye out for physical letters from the DWP.

So could be any of these reasons the accounts don't show?

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4 hours 34 minutes ago #314809 by David
Replied by David on topic Pip not showing on my Gov UK account?
Hi FloMcF

Word has got round about this and a lot of people are now trying to use the service.

David

Nothing on this board constitutes legal advice - always consult a professional about specific problems

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