Postage delays

Hi Kittykatz

If you're asking for a change of circumstances - the date you made the request will be logged on the system, as will the date the form is sent to you. If you don't receive it within a week, you need to keep ringing so they know you haven't received it. If there's a danger you're going to miss the deadline, you ring and say when you received the form. When you send it back - don't leave it until the last moment and send it with tracked postage - showing that it should have been received on time.

BIS