- Posts: 6
× Members
PIP Telephone consultation
- Skydancingangel
- Topic Author
- Offline
Less More
1 year 7 months ago #280760 by Skydancingangel
PIP Telephone consultation was created by Skydancingangel
HI eveyone
Just had my 3rd PIP consultation for changed medical circumstances cancelled!
sitting here surrounded by countless copies of medical evidence notes, has any else experienced this level of dysfunction and outright Toxicity, as when they phoned at the appointed time, they simply hung up , not a word, meaning I had to call this apparently broken Independent Assesssment services and ask what on earth was going on!
A lot of energy went into trying to organise for this appointment with one of the conditions being obstructive sleep apnea and chronic insomnia.......
Any feed back would be welcome
Just had my 3rd PIP consultation for changed medical circumstances cancelled!
sitting here surrounded by countless copies of medical evidence notes, has any else experienced this level of dysfunction and outright Toxicity, as when they phoned at the appointed time, they simply hung up , not a word, meaning I had to call this apparently broken Independent Assesssment services and ask what on earth was going on!
A lot of energy went into trying to organise for this appointment with one of the conditions being obstructive sleep apnea and chronic insomnia.......
Any feed back would be welcome
Please Log in or Create an account to join the conversation.
- BIS
- Offline
Less More
- Posts: 8524
1 year 7 months ago #280764 by BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Replied by BIS on topic PIP Telephone consultation
Hi Skydancingangel
I'm sorry this has happened to you. Cancellations are, unfortunately, quite common, but I've not heard of them cancelling 3 times. You can of course, put in a complaint, one to IAS and one to the DWP. I expect you will get a standard reply saying that they have 'a shortage of staff' or that there were 'unforeseen circumstances', but that doesn't mean you shouldn't complain.
Going forward, I'm afraid there are very few options. You still need to have an assessment. You could try asking them to change to a paper-based assessment on the basis you have been put through enough stress already, through no fault of your own, if that's what you want. However, you should only put in the request if you are certain you've given them enough information to make a decision. There is of course, no certainty that they will agree to a change of assessment type.
BIS
I'm sorry this has happened to you. Cancellations are, unfortunately, quite common, but I've not heard of them cancelling 3 times. You can of course, put in a complaint, one to IAS and one to the DWP. I expect you will get a standard reply saying that they have 'a shortage of staff' or that there were 'unforeseen circumstances', but that doesn't mean you shouldn't complain.
Going forward, I'm afraid there are very few options. You still need to have an assessment. You could try asking them to change to a paper-based assessment on the basis you have been put through enough stress already, through no fault of your own, if that's what you want. However, you should only put in the request if you are certain you've given them enough information to make a decision. There is of course, no certainty that they will agree to a change of assessment type.
BIS
Nothing on this board constitutes legal advice - always consult a professional about specific problems
Please Log in or Create an account to join the conversation.
Moderators: Gordon, Gary, BIS, Catherine, Wendy, Kelly, greekqueen, peter, Katherine, Super User, Chris, David