I know and they still haven't written back to me in My Journal, if you can find out who the manager is at Great Malvern Job Centre and let me know I would really appreciate it.
The Jobcentreplus manager for your area is Claire Hindson. So type out the complaint in your UC Journal for the attention of Claire Hindson, District Manager. When you have typed out the complaint on your UC Journal, from the drop down list choose Work Coach. Then you can copy and paste the same message and this time from the drop down list choose the option " Service Issue ". It is important to send the complaint twice as they have been known to get lost in the DWP pipework. Let me know how you get on.
David
Nothing on this board constitutes legal advice - always consult a professional about specific problems
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