Are we disadvantaged if dwp offers to do managed migration over phone

Hello,

Are we disadvantaged in any way if complex needs coach offers to do managed migration to UC over the phone?

Thank you.
Best wishes

Thank you David.

I will not go for the migration over the phone.
Also I remember from this forum just now how useful the online account was to contact managers and so forth and leave messages. At least we have written proof of the messages we send and receive.

Sorry for asking as it is a question of personal preference, but do you think there is any reason why it is best to select we prefer to be contacted by mail or by phone.
If we are contacted by text that is fine, if it is a call that is not for me.

Many thanks
Best wishes

Thank you very much for your earlier advice David.

I did the managed migration online myself and submitted my claim.
I am glad I did it this way as you pointed out the many advantages of having an online managed migration account, together with the fact we can make good use of the journal we can send messages and more. I have not used the journal yet.

It did not take me half an hour to do the managed migration online like they said it would, but a few hours with a few breaks in between. This is why if I had to go through it again, I would do one section and another suitable day another section, a little bit at a time.

I also like the fact I took screenshots of every page I filled in and also uploaded each page I filled in online to my books app on my ipad.

I also watched so videos of someone navigating that website and it helped as I knew what the next section online would be.

I was nicely surprised by the design of their managed migration website which is very easy to navigate and clear to understand.
I was worrying about their website about nothing, as unlike some website I really like the managed migration one.
Also every time I signed out, when I signed back in, I was taken exactly to the page I was at last.

I was able to select 2 ID’S ( I did not have to upload photos of my ID’s) I just had to answer the questions relating to each ID, this without any problems and the screen said my identity had been confirmed.

This is one less worry as I have heard of people on this forum not being able to successfully identify themselves on the website and having to go to the job centre to confirm their ID or doing Biometric checks over the phone? if I am correct and recall properly.

Sorry what did you mean by ‘ What options have you been given to use the postal service for a Universal Credit claim?“

Thank you.
Best wishes!