UC Migration - Phone call to Verify ID

Hi BIS,

Thank you for getting back to me so quickly. I put in the request.

This is the latest message from the DWP -
"This is not an option until we
have exhausted the ID
verification using actual
documentation. The process
you are referring to is 3rd party
verification and it not
something a customer can
request. This is a back-up for
customers who have no formal
ID as those listed in the
appointment details. In those
cases we require 3 official
bodies for whom we send
verification requests to and this
can be a time consuming
process for the customer in so
far as this delays actual
verification and therefore has
an impact on accessing
advances.
Kind regards
Amanda
Universal credit"

Could you please advise me on what to do now?

Thank you, much appreciated.

Liam

Hello David,

Thank you for the advice. Could you please give me some examples of the statements?

Thanks again, much appreciated.

Liam

Hello,

Here's the latest message from the DWP

"Hello Stephen,

Thank you for advising me regarding the process of identity verification, however the process above is outdated and ALPs are no longer used in these cases. The 3rd party verification is only used if a customer does not have at minimum of 2 pieces of documentation to verify their identity.

Once Liam attends the ID appointment on Friday the interviewing officer will take action as necessary to verify his identity in line with standard practice. If We are unable to verify Liam's identity because he does not possess the required documentation we will then look to third party verification, at which point we will obtain a minimum of 3 statements from Liam to put to each 3rd party organisation. These statements may differ depending on his involvement with them. Liam will need to sign consent forms for each one and these will be sent, along with the statements to the named persons. Once returned we can assess their responses and action the ID verification To-Do accordingly.

I hope I have managed to explain the process clearly and this helps your understanding.

Kind regards
Amanda
Universal Credit"

Is this accurate? Any more advice?

Thank you, much appreciated.

Liam