Incorrect UC statement

Hello,

I duly completed my rent increase via my UC journal on 6th April. Today, I received my new statement to be paid to me on the 22nd.

I am on TP so know my UC payment will not increase. However, my statement still shows my old rent and my old ESA payments. It reads exactly as before, even though there would have been a week, from the 6th April of both increased ESA and rent.

Should my actual statement now be showing my new ESA payment and rent ? I received my ESA yesterday and that has increased. Do I need to let UC know or wait for my May statement to see check if they've changed at that later date?

Thank you

Thank you David,

I'm hoping that it will be sorted for the May payment. If not ok, can I come back here again for guidance and suggestions?

Susie

Hi David,

I decided not to wait and contacted UC over the weekend.

They got back to me today and said that they are still waiting for verification of my social rent from my landlord.

I'll give it a week or so and then contact my landlord to ensure they have followed through.

My UC statement is still showing my previous ESA payment from 2025. I guess UC want to look at both ESA and rent at the same time.

Well, at least I know what the hold up is.

Thank you again, David,

Susie