PIP extension and problems accessing GovOne

That's useful - thank you.

I had the same problem verifying and in the end went through the no picture proof so via the alternative bank checking route, which did work

Thanks for sharing that - I tried that too but had no luck! Can I ask, was your original claim online so they had an email address on your records? The person I spoke to on the GovOne helpdesk seemed to think that might be why I completely failed to get verified!!