Last month we warned that PIP success rates have fallen because the DWP are disallowing claims where they say the PIP2 form arrived late, even though the claimant returned it in good time.

We urged claimants to get proof of postage from a post office so they could challenge any such claim by the DWP. But we also asked for suggestions for people who are unable to get to a post office.

Lots of you got in touch to tell us about the Royal Mail collect service, which will collect a letter from you home and post it, giving you proof of postage as part of the service.

At the moment the service seems to only cost 30p, though this will be going up next month, possibly to 70p.

Given the amount of time and distress involved in trying to challenge a decision that you failed to return a form in time, if you don’t have evidence, this service is definitely worth considering.

You can find more details on the Royal Mail website.

Comments

Write comments...
or post as a guest
Loading comment... The comment will be refreshed after 00:00.
  • Thank you for your comment. Comments are moderated before being published.
    Viv · 4 days ago
    I called the number at 15:09 on Tuesday 07/05/24. I was on hold for 49 minutes before getting through to a person. I had just given the details they asked for when I was cut off. Extremely frustrating. I didn't bother calling back but I will have to.
  • Thank you for your comment. Comments are moderated before being published.
    Julian · 4 days ago
    Just tried to call. Got a disconnected tone after pressing option 5
  • Thank you for your comment. Comments are moderated before being published.
    Steven Bridge · 5 days ago
    Was on hold for 50 minutes before being disconnected. Re-dialled and was on hold for another 65 minutes before the call was answered.
  • Thank you for your comment. Comments are moderated before being published.
    Alex · 8 days ago
    I’ve been trying to get hold of them I have such bad anxiety speaking on the phone it takes it’s toll on me but I’ve been asking them about a back payment and got told twice I would have a phone call so do I just leave it because it’s quite upsetting that I have to ring if it isn’t degrading enough having to get on pip in the first place why then do I have to keep trying to nudge them for it ? 
  • Thank you for your comment. Comments are moderated before being published.
    Ad · 9 days ago
    So many people out of work yet I can’t get through skeleton staff..
  • Thank you for your comment. Comments are moderated before being published.
    Beth · 10 days ago
    I have called today over the last few hours and for a while it told me to call back after 2pm. Called back after 2pm and the automated message now says they do not expect lines to reopen today. Try again tomorrow!! We're overdue hearing from them regarding an appeal and can't even call them! 
    • Thank you for your comment. Comments are moderated before being published.
      R · 10 days ago
      @Beth I tried to call and got the same message as well. No mention of the reason why on twitter which I would expect as a minimum. Disappointing.
  • Thank you for your comment. Comments are moderated before being published.
    Disgruntled · 10 days ago
    No pip payment received with no indication anything is wrong ! Rang helplineover and over again to be cut off after 8/10/15 mins on the 7th occasion spent 92 mins on hold and then a voice said they where having problems and cut me off again ! This is a pip payment on behalf of my son who cannot ring himself as he is deaf ! It says at beginning call not to be rude to staff ! Chance would be a fine thing if they answered the phone ! Disgraceful! When is this going to be sorted as this helpline is for vulnerable desperate people !
  • Thank you for your comment. Comments are moderated before being published.
    Samantha · 10 days ago
    I've just tried to get through to the enquiries line three times, using two different options to hold for an advisor. I didn't even reach a queue - as soon as I selected my option it just cut me off completely. I have no idea how to contact anyone!!
  • Thank you for your comment. Comments are moderated before being published.
    Claire · 11 days ago
    I called Tuesday at 9.10am. Waited 28 minutes then it cut me off. Phoned back straight away at 9.40am, was answered after 26 minutes, problem was resolved.
  • Thank you for your comment. Comments are moderated before being published.
    CG · 11 days ago
    I called today (Tuesday). My call was answered after 21 minutes.
  • Thank you for your comment. Comments are moderated before being published.
    R · 12 days ago
    I called today 3 times. Twice it just hung up after ringing. Once I got a message saying the call can't connect. I'm used to sitting in a queue but how can their phone lines literally not work at all?
  • Thank you for your comment. Comments are moderated before being published.
    S edwards · 15 days ago
    Been on hold since 16.20pm still on hold 17.18 pm don't think they will answer as they close at 5pm 
  • Thank you for your comment. Comments are moderated before being published.
    Darren jones · 15 days ago
    I have rang 4 days now between Mon 22nd apr - Fri 26th apr,once in the morning and once in the afternoon.
    After 20 mins of being on hold each call I gave up.
  • Thank you for your comment. Comments are moderated before being published.
    Celine · 16 days ago
    Called today. Was on hold for 2 hours at which point I got cut off (or the phone line closed? I'm not sure).  I have been waiting since September for my pip review (previously my DLA award was indefinite) - it's getting desperate because without some kind of letter proving I have another year to go I can't get a new motability car and I'm guessing I can't even extend my existing one. Super stressful. Feel like 😭
  • Thank you for your comment. Comments are moderated before being published.
    Matthew Hall - London Irish C · 17 days ago
    Tribunal Representative here who formally worked for the Department.  I routinely need to call the Department but hold off on doing so unless it is vital.  A while ago, they established a separate route through the call system for checking on the progress of Mandatory Reconsideration Requests.  This worked quite well initially in that you could get throw quite quickly but lately even this service has completely broken down.  So we effectively have no way of checking by phone, no means of communicating electronically, and letters take weeks to respond to.  

    On a tangential note, I need to submit about a dozen reconsideration requests a month.  I enjoyed some success in submitting them to correspondence@dwp.gov.uk but after a few months of these being accepted, I was told that this was not permitted and I had to submit them hard copy, where they seem to have a concerning habit of receiving them at the Wolverhampton sorting site but not 'registering' them.  I would be very interested to hear if anyone else, especially organisations have experienced this?
  • Thank you for your comment. Comments are moderated before being published.
    Kirsty P · 19 days ago
    I phoned the PIP *helpline a week ago.  It took an hour to get to speak to an annual human being and about ten minutes to do what I phoned up for.  
  • Thank you for your comment. Comments are moderated before being published.
    ravenmiss · 22 days ago
    I've tried ringing them every day this week, several times and have either been cut off during or after the options, cut off whilst on hold or been on hold until they close and it cuts me off. I need an extension of a review form but it's just going to have to go in late with a covering letter. They're an absolute JOKE. 
  • Thank you for your comment. Comments are moderated before being published.
    Alex · 22 days ago
    Called yesterday from 15:02 to 16:27 on 18.04 to get my assessors report. After choosing 1 1 2 call dropped 5 times, when it finally connected i was on hold for 1h45mins before an automated message came on saying they are experiencing a technical issue. At the time I did not know DWP close at 5 so was just on hold for an hour after they were shut. Why the phone lines don’t close I do not know, I assumed maybe they take in people already queueing or something. Tried again today at 16:00, call dropped after 30 mins. 
  • Thank you for your comment. Comments are moderated before being published.
    C · 22 days ago
    Didn't get called back within 48 hours as they promised. Called again today, hour on hold, got through to someone...then the call was ended. I still need to talk to them but it feels impossible to get through. It's having a negative impact on my mental health and it's exhausting having to essentially take a day off specifically to try and contact them.
  • Thank you for your comment. Comments are moderated before being published.
    Mike · 22 days ago
    45 minutes yesterday and no reply. 25 minutes today and the same so gave up.  It appears the lights are on but no-one at home, A rubbish service.