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I had a Capita phone assement the assesor was very rude did not give me time to answer in full before moving on the the next question. I just had my pip letter saying i have been turned down for pip i was given zero points Captia medical report 100% ignored my medical evidance about my shoulder and knees problem. They have lied on there assement report. I will be making a complaint and 100% will demand they over turn there decision 

I’m awaiting a maximus con job currently, sent my form back in August, the day I received it, sent it special delivery too so it couldn’t get “lost in the mail”. It’s now the end of June, so over 10 months of waiting. I’ve had cancer, I’ve had mental health issues since being a child and the cancer made these worse, I was abused as a child, suffered multiple anxiety disorders, autism, depression, mixed personality disorder, PTSD, heart problems, advanced liver fibrosis and sleep apnea. This is all very well documented with over 10 years of medical evidence. The last assessment I had, the assessor stated I worked on a building site and walked my friends dog. Given all the physical and mental problems I’ve had, a building site is the last place you’d expect me to be, and my friend lives at the other end of Leeds, I don’t drive….and he doesn’t have a dog. Wouldn’t you know, they declined it entirely, 0 points. Asked for a mandatory reconsideration, and in an outcome I didn’t expect, they agreed with themselves. Shocking, I know. Went to tribunal, sat down, the judge who spoke said “we’re incredible sorry you were put through this, this is obviously a legitimate claim, thank you for providing your evidence today, it seems the DWP didn’t give us most of this (just the same evidence I sent in with the form), we will give you enhanced daily living and standard mobility”. I was in there less than 5 minutes. I’m sure I’ll have to go through it again now. 

I had my PIP review with maximus on Monday, should have been 2 weeks ago but I was called on the day to say health professional had called in sick, on Monday 9am they rang and asked if they could delay 20 minutes as they had not prepared.  When I challenged it I was told they were only allowed to prepare on the day of the interview and as they only started work at 9 am they had not had time to prepare. Asked why appointment made for 9 am couldn't answer. First question have you ever worked. Asked how many times a day I changed my underwear, questions inappropriate, ask question then takl over my as I was answering. I retired early due to ill health on half pension so I could do other work . Trying to other work cause a metabolic crisis in my brain damage equivalent to 3 massive strokes . Never asked how that affected me. Told me the conversation was evidence that I didn't have short term memory issues, i could say a lot more call lasted 2 hours, 12 minutes and 17 seconds. To keep my mind busy I'm deciding what to wear to tribunal, did not think it could be any worse than Atos, I was wrong. 

I had a pip review assesment 2 weeks ago with Maximus which lasted just over 2 hours. The assessor never once mentioned which medical field she had knowledge in. I’d asked prior to have it recorded and still had to ask again at the beginning of the assesment which I don’t think she was happy about. Some questions seemed really odd and she’d repeat the same question over & over. The call cut off once then she called me by a different name. I asked if she had the mountain of evidence I sent to which she replied ‘oh they’ll probably have it’? My report still hasn’t been sent to the dwp apparently in internal checks whatever that means? I’ve still not received the recording either. I’m just thankful I made my own recording 

Serco, 28th April PiP Medical Assessment. Received report from DWP today. 

I've had a needs assessment with Capita. Evey step has been delayed on thier end. For exsample, after my diagnostic assement, I had a letter from Student Finace England saying that Capita would contact me within 3- 5 days - This did not happen and I contacted them. I contacted them on the day I recived the SFE letter and they did not get back to me.

I had assessment yesterday by serco , Was  supposed to be Tuesday but assessor was ill, 

Serco are horrendous, my 16 year old has to change from DLA to PIP, we submitted all paperwork and got a text last week to say Serco would be assessing. Since then I’ve had constant phone calls from them, they only let it ring once then cut it off, I thought it was a scam call to start with until I looked the number up. I called it back but it says it was them and they’ll call me again. Every day they ring my phone but let it ring only once, I decided to have my phone in my hand and I answered it as soon as it rang, they just cut you straight off. I found the phone number for Serco themselves and called it, a very rude man asked for the NI number, asked what I was calling for then promptly cut me off half way through my sentence. I’ve tried calling several times but they cut me off before I can speak. I’m now worried that they will make a wrong decision and deny my daughter PIP even though she was awarded DLA for life!!! How can they just change it once it’s been awarded for life? This is so stressful it’s making me ill 

Serco, is the company responsible for assessing my 16 year old son for PIP. My 16 year old son was born physically disabled and has claimed DLA for several years. As known DLA is now replacing PIP, however the assessment strategy and markers have changed and are not the same. 

I have had 2 assessments since Serco took over my area for pip and one for Universal credit lcwra.

I have 1 and a half hours assessment with Ingeus, the assessor was having issues with the connection, I was disturbed all the time while talking and when received my report he didn’t add anything that I said , the decision was made for 47 minutes. This companies are made to not allow you have PIP and they receive bonuses for that. My assessor was “physiotherapist “ which is nothing with connection with my respiratory conditions and even with my Osteoarthritis.

Had a terrible 3 2 amd a half hour assement with serco.. and ofcpurse full of lies and most of it not making sense. I habe complained to dwp and serco

Had my assement with serco early October l, awful experience! Requested my report full of mistakes,lies amd barely making sense.. I have made complaints to dwp and serco

I have had my PIP review via Capita and overall I’m pretty disgusted by it all. The fact I scored zero on everything and made out I am a fully functioning person was astounding. This is far from the truth and my life has been turned upside down by Covid and I’m half the person. I once was and suffer utterly debilitating symptoms everyday.  What got me the most is they lied in the assessment about me performing movements for the assessor and reading off a screen when prompted. None of which happened. It was as if all the significant detail I submitted with huge amount of detail information backed up by medical evidence appeared to be worthless. I had to make a complaint additional to the mandatory assessment as to have lied on their assessment is something I cannot just let slip.

I had mine from Serco and the lady said do you have a dog and do you have steps up to your house . She ignored how Ménière’s and CPTSD affected my day and asked about Fibro and osteoarthritis which were not on the form . I ended up near suicidal and contacted the Samaritans. 

I am hoping I have written this in the right place as I am new to using the internet... .I had my ESA telephone assessment yesterday and I thought the lady was very abrupt and raised her voice when I didn't understand her question a couple of times. Her Canadian/American accent I struggled with now and again so probably my fault...I didn't think my assessment went down well and is playing on my mind.......could someone tell me if these people are working from home because I could distinctly here a vape machine go of twice..if they are working from home maybe they need to get back into the office to have some human contact because this lady seemed to be losing her manners..I had to live in my truck for 2 years so I didn't get covid of my family being high risk but that time has past now.....sorry if there is lots of spelling mistakes with me being dyslexic 

I was expecting WCA assessment by phone at 11.50. I never received a call. I suffer terribly with anxiety and depression and as time went on I was in a terrible state. I rang the switchboard and was told not to worry they would chase it up. I was sitting with my phone in hand all day but still no call. I rang again later in day to be told my call would be escalated again. Still no phone call. I was really ill at this point. Next day I phoned again to be told they had tried to contact me 3 times. The switchboard operator then checked my phone number which was wrong. He corrected my number and told me further appointment would be sent out. I still havent received. I have received message from DWP asking for 4 months bank statements and photo ID. I don't know what is going on but this is really getting me even further down.

I had a phone assessment on the Thursday the 26th September and it was 2 hours long with a Maximus health professional , she was rude and arrogant, didn't listen to a word i had to say and kept asking the same questions again and again and it was on repeat. half the questions she asked didn't have any relevance to my health condition and was more designed to catch me out and make me look so small, she had a manager on the phone with her who didn't even bother to interrupt until the end when I was very upset. I have raised a complaint but have not even been acknowledged, i have had to phone the DWP to request a copy of my report and so far all i know is that it states i need to be re-assed again in 2 years time, despite having a long term chronic health condition, maximus and the DWP are a joke. 

I had an phone assessment last May by a mental health nurse and my PIP was stopped upon MR 3 months later. I fought it by putting in for a tribunal. In January this year the PIP case manager called me to admit no one had actually read any of my evidence until they got the court papers. I got offered higher rate daily allowance, along with lower rate mobility, backpaid till they stopped all my PIP at MR. I made a complaint to the Independent Assessors about her report, which TOTALLY missed out all the evidence submitted, & said I had NO ongowing functional restrictions. Lies! The complaints process has been very slow, & IAS agreed the assessor failed to read most of the evidence. No offer of any compensatio

I am 71 with lots of health issues. I often need to use a wheel chair. Why would I have to undergo another check since there is no cure for my conditions? When will we get to live out our last days in peace?