Can anyone please tell me how make a formal complaint to DWP. For the past 4 working days I have been promised a 3 hour call back. Today I was promised a team leader call back within the hour. Again it didn't happen. Im just getting so fed up with being given the run around. Concerning my outstanding appeal I sent by recorded delivery a formal complaint letter. On again contacting the call centre I was told that proof of delivery does not mean they have the letter because it takes 8 - 10 working days to work its way through the mail handling site!! So in effect giving them all that time to mislay or 'lose' it after it has been signed for.
Martin S wrote: Can anyone please tell me how make a formal complaint to DWP. For the past 4 working days I have been promised a 3 hour call back. Today I was promised a team leader call back within the hour. Again it didn't happen. Im just getting so fed up with being given the run around. Concerning my outstanding appeal I sent by recorded delivery a formal complaint letter. On again contacting the call centre I was told that proof of delivery does not mean they have the letter because it takes 8 - 10 working days to work its way through the mail handling site!! So in effect giving them all that time to mislay or 'lose' it after it has been signed for.
