WCA - No Doctor available

I was supposed to have an atos assessment today, nine months after returning the ESA50. I turned up, waited for 10 minutes and was told that I had to see a doctor but there was no doctor to see me and my assessment would have to be re-arranged. Has anyone experienced anything like this before? I also heard her say to someone on the phone that this is a multi-file case. What does this mean? I have been on IB and ESA for the past 14 years and have had 6 or seven assessments with 2 appeal wins during that time. Are atos reviewing all my previous assessments with the current ESA50? Does it not seem strange that no doctors are there to carry out these medical assessments?

Hi Klaus,

Yes, this does crop up occasionally. Claimants with some medical conditions are supposed to be assessed by a doctor. Many other assessments are carried out by nurses, midwives and physios and ATOS seems to be generally short of health professionals in general. It seems that the people who organise the appointments don't know who has to be seen by whom so the claimant is turned away at the last minute, after someone has had a look at the file.

I'm afraid I don't know what a 'multi file' case is as ATOS don't usually look at the paperwork associated with previous claims.