You asked about travelling to assessments. My wife received an appointment for a PIP assessment in Northampton. We actually live in Leicestershire. Capita cancelled this appointment at short notice. They then gave us another one in Leicester. This, too, was cancelled at short notice. We were then given another appointment but, in the meantime, my wife was diagnosed with cancer. This didn't stop Capita from sending us two appointments on the same day. After complaining they cancelled the appointments and said that they would arrange a home visit instead. They stated that they couldn't say when as they had no available appointments. Whether in Northampton or Leicester, it is still a round trip of sixty to eighty miles - a bit much for someone undergoing chemotherapy!
Thanks for your post, the newsletter asked members to contact the office directly but I'll leave this topic open so that others can add there own experience.
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